Domino's Pizza — Restaurant in Hawaii

I recently visited your Hilo location at 315 Maka’ala Street, Ste 109, Hilo, HI 96720, and had an unfortunate experience that I’d like to bring to your attention. Upon reviewing the menu displayed on the counter, I decided to order, along with a large pizza and mac & cheese, the 8-piece chicken wings, which was clearly priced at $8.99. However, when the cashier rang up my order, the price came up as $10.99.

The cashier, to his credit, was courteous and mentioned he needed to consult his supervisor. Supervisor Lena promptly came over, and after reviewing the situation, she informed me that prices had changed. While I understand that prices can fluctuate, I was surprised that the menu I was looking at did not reflect this update, and I was not made aware of the change before ordering.

When I showed Lena the menu that displayed the price as $8.99, I politely asked if she could honor that price. Lena explained that the menu was simply a "visual" and that her training indicated that she was not required to honor the listed price. When I asked for further clarification or for a contact number to escalate the issue, she was unable to provide any additional details or a way to contact higher management.

While I would like to emphasize that Lena was polite and professional, I found this disheartening. My concern is not with the employees themselves, as they were clearly trying to do their jobs, but rather with the lack of transparency and information available to customers.

For those of us who visit in person and do not have access to phones, how are we supposed to know the correct prices when discrepancies arise? Additionally, I was disappointed that the staff were not equipped with contact information or guidance on how to address customer concerns.

I sincerely hope that Domino's takes these points into consideration to improve the experience for future customers. Thank you for taking the time to read my feedback, and I look forward to hearing how this matter can...

Avoid this place! I went in this past weekend and gave them $10 gift card and put the other $5-$6 on my debit card. Well almost a week later and my card is charged $111.95 and another $34. I called them asking why and if they could refund it but the manager was not helpful at all. She wanted me to bring my paper bank statement so she could look for it but had a definite “I’ll get to it when I get to it” attitude about it. Not caring that they just charged my card almost $150 days after the fact. Then also tries to tell me they didn’t even process their sales for the day so there’s no way I was charged today. I told her I just got the notification of the charges which is...

Very nice. Years ago I went to Domino's in Hilo, the pizza crust was like cardboard not in a good way. So recently I tried the new Domino's and was very impressed. The pizzas were indeed delicious and the crust was like a trip back to my childhood, growing up near Philadelphia. Now I only order pizza from Domino's because they are so much better than the soggy crust from Little C's or the greasy bread like crust from P hut. Just the setup of Domino's is even nicer, like the old time pizzeria on the corner of of neighborhood, where you could see the cooks doing their thing. Now I think I'll have to make...