The Coffee Bean & Tea Leaf Ewa Beach — Restaurant in Oʻahu

It was fine until I met the grumpiest barista. I ordered a cappuccino and the young man asked me if I would like it hot or iced. I said oh ice sounds nice. Then the young lady making the drinks said gruffly that there's no such thing as an iced cappuccino. I said okay so just make the cappuccino and pour it over ice then. She gruffly replied that it's not a cappuccino, it's a macchiato. I said fine then. I don't ever want to go back even if it was to meet up with friends. I was gonna order other stuff but quickly changed my mind. While I get that the young lady may have been right, it didn't have to be said. Just make the drink and smile because correcting your customers in that manner is offensive. Congrats to the young man for continuing to smile throughout my whole...

Went to the coffee bean in Ewa beach and I was very disappointed by the workers in there. I always order the iced tea lemonade (Large 3x) and for some reason when I order my drink with no ice they fill half of the cup. When I asked if I could have maybe a little more lemonade or tea? She tells me oh….we can’t we have to follow the recipe. I mean I figured I’m paying almost $6 a drink and just because I don’t want ice why wouldn’t they just add a little more lemonade or even tea. The reason why I don’t like the ice is because they fill the whole cup with ice leaving very little liquid. Two sips after that pop the cover off and chew on ice 😡🤬 Never goin...

I had a poor experience at this location today 9/11 due to unprofessional behavior from employees named Kyra and another staff member not wearing a name tag. They appeared distracted and overly focused on each other instead of assisting customers. I had to wait for them to come out to get service (around 5 minutes). Additionally, I observed unprofessional conversations while they were working, which created an uncomfortable atmosphere, i believe this location would benefit from stronger customer service training and a reminder to staff about professionalism during shifts.

Nothing wrong with the drinks, but my experience with staff ruined...