Jamba — Restaurant in Hawaii

I come here all the time and it is usually a great experience, but this time I go in and the girl Lena laughs at me when I try and use mobile pay and says it broken in a mean sassy way. Then I give her $10 in cash because the way I wanted to pay in "broken" and she goes it's 10.08 I ask does 8 cents really matter because I didn't want to have to dig it out of my bag and she goes yes it does if you don't have money you shouldn't come in here with her sassy voice and I had enough. So I left went back in 10 minutes to get her name, she gives it to me and once again says if you don't have money don't come in here. I had money and mobile pay. This Lena needs to be fired or extremely retrained. I come here at least every 3 days and won't be back...

Tried to order from the front when my mobile order that I had sent before driving over failed somehow (the app is super buggy) so I stood and waited for someone to come attend to me, waited about five minutes with no one, even looking at me until I got someone’s attention and they told me it’d be a couple more minutes, another five minutes, then passed, and no one got to me. I could see how overwhelmed the staff was with mobile orders and DoorDash order. But come on you can’t make someone wait 10 minutes just a list of a 15 second order. I wouldn’t have been mad if you made me wait 15 minutes for my smoothie at least acknowledge that I have come into your business. That wouldn’t have flown at any of the restaurants or retail stores...

Placed an order for a few things got my order to go and came back because i forgot to ask for some water. The manager or the owner named John said with attitude `we change for water that will be 25 cents. I said no problem. He wanted me to go back to my car and get the $ first. How embarrassing is that? Got the money and said keep the change. A customer comes and spends and tell you you may keep the change and you say it like that? Shame on you John. If he is the owner i do not want to give him business ever again. Too bad bc we live all close...