We’ve been to On The Rocks multiple times over the last few years. I make it a point to visit a few times each time I’m in Kona. Even worse, I’ve been raving about this place to my friends and family over the last few years.

We came back today (6/12/22) and we had a terrible experience. The wait was long, they couldn’t get a table to sit our children with us (only 6 of us in total) they removed my favorite thing on the menu and when I asked our waiter what happened to it, I received some response along the lines of “I was in High school 3-years ago and I can’t even remember what girls I was with then.” Then he laughed. I ended up finding something else to eat, but my expectations were down the drain. I ordered the Kalua Pork sandwich, which was good. My wife had the fish tacos, which were also good.

My mother ordered the fish and chip and she hated it. Overpriced, didn’t taste good, and a small portion. My father ordered the taco salad and it was, in his opinion, “ok”.

When I asked about a kids menu, the waiter just told us the few items on the menu. We ordered based on what we heard. My one kid’s meal was $6.50 (which is pretty normal for a cheese quesadilla) however my other child ordered the “3-sliders”. Big surprise when we got the bill and it was $17!!! That was the same cost as my adult size pork sandwich. I would have ordered him something else if I would have known.

Finally, about the waiter. Cameron H. He was terrible. Not only for the things I’ve already mention about him, below are a few more. When my parents went to pay, he just said what the total bill ‘s cost was and proceeded to ask for the card. My dad asked for the itemized bill to look at and since the guy already inserted the card into his handheld machine, he was unable to get back to the screen with the itemized bill. My dad said that he didn’t want to pay without seeing the bill first, and the waited proceeded to get defensive by saying “Do you think I added something to your bill?” And “I used to work at a 5-star restaurant”……like we care. Bottom line, you should show your guests the bill before processing payment.

We proceeded to ask him for a printout of the receipt and the waiter said “…but I have to walk over there to get it…” it was 20 steps away. He never brought them to us, we ended up going to get our own Print-outs.

This experience had ruined this place for me and I will not be returning again. I’m only giving a 2-star because the food tasted OK.