El Pollo Loco — Restaurant in Hawthorne

I came in to use the restroom & I ordered 2 churros out of courtesy. I came out of the restroom, asked for my order #728 (which was likely ready by the time I even made it to the restroom), and the manager snipped at me & told me they were still preparing it, avoided eye contact, then gave another employee a signal to take the register so she wouldn't have to deal with me anymore. I stood there as they called orders #733-735. I stood there for 5 minutes while it was sitting on the counter the entire time. The cashier who took my order, in one movement, called #728 and immediately retreated to the back to help her other coworker, assuming I wasn't going to get my order, and I had to call out to her to stop her so I could get my food. I understand that during these rush-hour times around 5pm, things can get busy & stressful, and an order as small as 2 churros require little-to-no focus compared to meals being prepared for other dine-in & drive-thru customers. However, even if my order was that small, I didn't appreciate having to pull teeth to get what I paid for, and being overlooked & looked at like I was a stain just for speaking up. I had a stressful day too, but I wouldn't be unprofessional & ignore a customer in my place of business because of it. As a customer, when things like this happen, I don't cause a scene. I just write a review & be truthful about my perspective. I go to this location multiple times to get tostada salads & family meals for my roomates, but I've been on the road & just had to stop to use the restroom. Don't come here around 5pm if you don't want to deal with a stressed-out manager passing her stress to...

During my time in Los Angeles, California, this restaurant was on the corner of the Hampton Hotel. At first I saw it and it didn't attract my attention; however one day at noon I decided to go in, and I saw that their menu was extensive, there were also salads, which I was looking for for my diet to lose weight. Even when ordering the salad I doubted that it would be good, they name my turn and I have to eat. One writes and gets carried away by the surroundings where the site is located, we even make advance judgments of a place, without thinking that after the pandemic, many large businesses have closed. It is very easy to sit down and write, hidden in a place in the world, however we must learn that not everything that looks bad, it is. A very tasty salad that I ate in the place, of a good size and a very good price, according to its size and preparation. A refil glass where I could have a diet drink and a clean space inside. I saw the people who entered and entered, I understood that they not only sold chicken as its name implies, they sell many other tasty dishes at a very good price. You can pay by credit card, order and collect, or buy in your self-order space. Days later I went for more food, because they close at 10:00 p.m. And I was already convinced that it is a very good option for all those people who like chicken in its various presentations, or even for those who want a fresh and delicious salad. In short, I consider that the place is very suitable for the whole family, and that the restaurant continues to give the best for...

The worses visit I have ever had at any El Pollo Loco!!! I go in last week around eveming time to order a mexican club salad and a small tortilla soup, I ask for extra cilantro and was willing to pay extra. Manager Brian was very rude and said there was a national shortage, so they could npt full fill my request ok sounds a little ridiculous but that was not the reason why I am writing this review. Cashier in training kept needing his help amd manager Brian ignored him.The cashier in training had better service then Brian.. shame.The wprse part my order was called he leaves it on counter and walks away. Amother customer grabs I said excusee your grabbing the wrong take out, customer throws my order on the counter which then my soup falls on the floor.I couldnt believe not an apology or anything from Brian.He should have waited to make sure the order went yo the right customer.I was extremely upset and asked to make my order over he refused grabbed my reciept and gave me my refund.I had wsiyed over 20 minutes...i asked fory reciept back he refused..I then asked for his Managers name he refused to give it to me..When I asked for the corporate number he rudly replied google it. Where are you guys finding these managers??????? I contacted headquarters via email that night and still not an apology or any response DISGUSTING SERVICE FROM THE TOP TO...