Candlewood Suites LAX Hawthorne by IHG — Hotel in Hawthorne

We got a queen suite for our family of 3 and our pooch. This included a master bedroom and a living room with a pull out couch. The hotel room did not come with a spare set of sheets for the coach, no, those had to be tracked down. Once tracked down we pulled the bed out of the coach to make it. What we found was a delapitated matress with stains, crumbs and other debris. This forced our teenage daughter to sleep on the sofa instead of a bed. Not the ideal situation we had planned. The kitchen table came with one chair. Just one. When we called down to see the possibility of getting another two we where told no. Unfortunately this was just the beggining. We encountered fraying carpets that where so filthy you could feel the grime when you walked barefoot. A sofa that was so stained it left a lot to be desired . A master bedroom tv with no remote and no way to turn it on without one. There was a reclining chair in our room that was stuck in the recline position and the back cushion was torn open with a piece of metal sticking out of it. The saga continues with their pet policy. The pet policy clearly states that if your pet is disruptive and another guest complains the hotel will kick you out. The irony here is that the absolute genius working at the front desk then assigned us a room right next to the elevator! Like most dogs our beloved family pooch likes to warn us whenever there is a chance of a visitor. This meant that at nearly every noise that came from the hall was a wonderful opportunity for our dog to sing the song of his people. As you can imagine this created a fair amount of stress for us. Thankfully our dog is easily reassured and calms down quickly once told. Overall we are giving this particular Candlewood suites a one because not only was their hotel wl dirty and underwelming it was really lacking a customer service team worth mentioning! It is absolutely amazing to me that this hotel passed the IHG standard of care, quality and cleanliness of tgeir...

This Candlewood location has four floors and

two elevators; both elevators were modern and

fast. The suites are roomy, and have two

lighting levels: the conventional table lamps

and bright ceiling lights. It is nice to stay

in a hotel room that does not feel like being

in a cave. The bathroom lighting was also good.

For some reason the hotel put me in a handicapped

room, which means the room was next to the elevator,

which directly contradicts my IHG preferences.

Also, the shower was cumbersome for a non-handicapped person to use.

The desk clerk on duty during the graveyard shift

was rude, arrogant, and condescending. I tried to

talk to him about getting a late check-out but he

acted like he did not want to talk to me.

Also, I specifically asked him if the late check-out

info would be given to the maids, and he said yes;

but in the morning the maids came banging on the

door at regular check-out time wanting to know why

I was not out yet.

This location is unique in that it has a parking

garage that provides secure, covered parking;

I really like this arrangement. This hotel is

easy to find, has easy access to the freeway, and

is a short drive from LAX. The side facing the

street can be noisy.

Internet at this hotel is terrible. Both wired and

Wi-Fi are slow, and there are frequent disconnects.

Not being able to get any work done online, I tried

to watch TV, but the channel guide was of marginal

value, and when I tried to manually scroll through

the channels, there were many that only had static

or audio that was scratchy or pictures that kept

pixelating or...

Outstanding cohesive, effective, highly responsive, customer-oriented housekeeping, maintenance, sales, and front desk. As a result my room was cleaned as scheduled so I was never disturbed, bill was accurate, room reservation preference and rate honored, and the one maintenance request I made was resolved immediately to my complete satisfaction. Continuously stocked Cupboard was very convenient; hot fresh Dunkin-Donuts coffee waiting! New carpeting, posture-pedic mattress, heavenly sheets, cool soft pillows, quite air-conditioning made for restful sleep and refreshing wakeup! High-end, paraben-free, phthalate-free, dye-free, non-GMO, J.R.Watkins-branded toiletries from Winona, Minnesota in the bathroom! Massaging shower head and continuous water pressure made for relaxing shower. Convenient in-room ice maker; I did not have to go outside the room and get ice just to be locked out in the hallway naked! Fitness center was clean and all equipment working. Workout towels and clean tasting filtered water provided. There was no parking fees, and no hidden resort fees. Just great rates! Walk to bus stop to reach malls, beaches, and Hollywood. Minutes away from the airport via bus, taxi, Uber, or van pool. Central to everything L.A. Super efficient Front Desk staff members notified me of delivered packages, fax, mail. Lobby computer and printer available for printing airline tickets, itineraries. Great property. ...