Pizza Hut — Restaurant in Hawthorne

Pizza Hut and I have a complicated relationship. It had always been my favorite national pizza chain option, but when I grew up and realized it had no nutritional value, I had to let it go. We were both growing in opposite directions. It was painful and agonizing in the short term, as all heart break is, but in the long term it was right for both of us. The hardest choices require the strongest wills.

I still had love for Pizza Hut as we grew up together, so I watched her grow from afar. The "Nobody Out Pizzas the Hut" campaign was the best marketing campaign for an enterprise company since Apples "Think Different." Shoutout to the ad agency Droga5 for that stroke of genius.

Fast Forward to present day, it had been YEARS since my last Pizza Hut experience. I was home for the Thanksgiving Holiday, and we were deliberating on where to get a pizza from. My sister in law said "I might be wild for this but I love Pizza Hut." I locked eyes with her and raised my eyebrows in the universal nonverbal expression for "absolutely."

We got a large pizza with pepperoni and sausage on top, and it was just as I remembered. Just as I wanted it. Such a unique taste to their sauce, and their crust still being thick and fluffy. It tasted like early 2000s nostalgia. The absolute poster child for a 7.5/10.

Nobody, and I mean NOBODY, out pizzas the Hut.

IG @jnov_ Tiktok...

Hello #pizzahut I have a complain with your store at Rosecrans. I ordered an online large Pizza around 7:48 pm on June 03 and in the confirmation number said it will arrive around 8:48 pm I told the driver to call when he gets here So I can open the gate. Around 8:30 pm my and my 2 yrs old son we wait outside because he loves to see your drivers arrived with the pizza. We wait more than 30 min outside and your driver never showed up, I called them at 9:10 pm and they told me that no one open the gate even tho the gate was open at 8:00 and we were outside waiting. The store manager never have a solution for my complain and he just told me to go and picked up the pizza by myself and they wouldn't refunded my money not even the delivery fee even if have to get the pizza by myself ( so dumm ). I went to the store to pick my Pizza up and was the worst Pizza i ever tasted, by the way my son threw up the pizza; However, they charge me without my authorization. Please do something and train better your employees...

My fiancée and I noticed a $2 personal sized pizza deal on 7/15/25 and thought “why not, let’s order” but it did not go as anticipated. I do admit it is a great deal and the ease of ordering through their app is not difficult. We have ordered and picked up from this location before and have been more than pleased, but the quality and service received when picking up our order this time around was less than satisfying.

First of all, I submitted my pizza order at 6:30pm for a pick-up time of 8:30pm. I did not receive my order until 9:15pm. Secondly, my pizzas were not hot and were not cut into slices they were whole. I had to cut them myself when I got home. Third of all, the fries were not seasoned properly. They did taste good but as you can see in the photo, it is not evenly distributed across the fries.

To reiterate, previous experiences from this location have gone well for us but this one was waaaay below...