Another reminder of why we stopped going here years ago....the pictures are of a sandwich we were given to replace the first one. The first one was on different bread and about a quarter of the size as the one pictured. When the first sandwich was delivered, the person who ordered it asked if that was for a child, that's how small it was, comical in comparison to the large empty plate it was served on (was as big as the little round dish the coleslaw served in). The waiter then notified us that they ran out of the bread it's supposed to come on. Asked us if we want another half to the sandwich, which the three halves still equated to less than a half of normal size. The person said no, and almost changed their entire order (mind you everyone else at the table had already been served), when the server finally asked if we wanted the sandwich on sourdough - we were skeptical but he promised it'd be normal sized. Hesitantly, we agreed. The nerve the chef had to bring out the sandwich in the picture - not only was the cheese unmelted, there was tuna only in a small circle in the middle of the bread. You can clearly see how much bread in proportion to tuna, I took a bite and only tasted bread. After the waiter ignored us for the next 20 minutes (never coming around once to even refill our coffee), we finally were able to get his attention and asked for more tuna. He tried arguing that the amount of tuna present was the exact same amount that was in the first (very small, incorrectly made, and improperly offered substitutions in a timely manner). I argued with the waiter, that if he could please just bring us enough tuna to cover the bread, we'd be somewhat happy. On top of that, the country fried steak and country potatoes were also ruined by the chef, who chose to mix raw red onion and raw bell pepper in with the over cooked, soggy potatoes. If I wasn't in a rush, I would've demanded a manager, but even if our meal had been offered to be comped, I honestly will never go back to this black bear diner location in Hayward, Ca across from Chabot College. This experience has reoccurred each time we've tried to give them a chance for redemption. If they still can't get it right after all these years, I'll save my frustrations and money to go somewhere where the chefs actually take pride in their work, and floor staff care about the patrons. Maybe they need higher wages? Who knows. I give up on them! Even their eggs are overcooked. Best thing here is the free coffee refills