Nick The Greek — Restaurant in Hayward

Atmosphere: When I entered the place, I was amazed, very bright place with a lot of people in line, three girls preparing food!I entered the place by the side by mistake!😅 When I entered the real place instead, only one guy was there eating, I thought to myself, "If somebody's eating must be good." The guy turned out to be the cashier. The place was empty at 8:50 pm, not a good sign. Food: I had a lamb gyro with greek fries and Dr. Pepper. The drink was not the original drink but a low-key copy of it, not really carbonated. The fries were really nice at the sight, but they were old and greasy,and the smell was really, really bad, like the stench of an old oil stain on a carpet. The gyro was unpredictable, really really nice to see but, here we go again, the bad smell of old fries.I took just a bite, and the taste was like the smell, a sour hit at the mouth, that was the moment that I realized that I had to follow my nose, but the hunger was stronger, and I paid the price for a couple of hours with the stomach upset and a bad smell with every burp. And then we get to the service: I got back to the place, and the same guy was there, alone in the emptiness of the place. I told me that I didn't like the food because it smelled bad. The funny part was when he smelled it and he yanked his head away, then he looked at me and said "this smell like....food". I don't blame him. He spends many hours working there. Maybe he's used to the smell, and he also did the company best interest, saving some money. He didn't offer me a replacement or even just a substitution, so I wanted my money back, but he said "I just prepared the food for you the food is fresh.I will not give you the money back" I understand that maybe at 8:30 pm there's no more customers and the food quality is lower compared to noon when the kitchen is busier, they rummage in the fries-box for some extra fries and they put a lot of vegetables and fries and sauce to cover the lack of meat. But when a customer returns back almost the whole meal ( obviously I had to try the fries and the gyro so 6 fries and 2 bite of gyro) because it doesn't reach the minimal expectations they should do something for building the trust back. The guy walked away, leaving me there, so I left the bag with the food on the table, and I left, the only thing I could do. Wow!

Edit: The guy moved the head back when he smelled the fries. He was almost scared to smell them. Please upload the video so we can see. The smell was not the garlic was the old oil, I love garlic that's why I choose the greek fries. And if you say that the fries were cooked fresh, the cheese should be melt or softened, you can clearly see that is solid!!!Explain me this, you use cheese that doesn't melt? In the picture, you can clearly see that the fries are old and refried. Also, look at the amount of onion, which is really cheap! The order was not made fresh. I wasn't expecting top quality at almost 9 pm. I took only 2 bites from the gyro, it wasn't eaten as the owner said first because it was very nasty, second because I didn't want to eat it. The thing that the owner doesn't understand is that if a customer is not satisfied, he has the right to a refund! And no, the guy didn't offer me to make a new gyro and fries. He just said that the food was good and fresh and he was not going to make a new plate. Besides this, due to the bad experience, I wouldn't have eaten anymore in that place, paying customers treated like criminals! I repeat that if a customer is not satisfied with the quality of the food, the business has to make it right, replace it, or refund it!! We are not living on a desert island!

And yet you try to say that the...

This place used to be a good place to eat. Before they had new management. The sauces used to be free. Now they want you to pay extra for it... Just being cheap! Like, what do you expect to make so much money on the condiments that you need to charge to use them. The ketchup is even being guarded, and they only give you small packets. On top of that, the food portions have become smaller now, while the prices went up. That doesn't make sense at all.

I used to come here all the time! Now I'm going somewhere else.

They need to learn from places like in-n-out and other good fast food chains. Condiments should be free and only add to the value of your establishment.

Plus, to add insult to injury, they started packing up all the chairs at 8:15pm when they close at 9pm. Way to create a welcoming atmosphere while I'm eating. Plus the music is too loud.

This place has changed in such a short time.

Good luck getting more customers by...

I placed an order for takeout and ordered extra meat on my daughter’s gyro. The cashier checked the order before I left and said there was extra meat on it. When I got home and gave my daughter her food. She said it did not have extra meat on it, this has happened before. They also left off my side order fries. The people that work there have 0 customer service skills. The person that answered told me that he was standing there when I checked the double meat. I explained to him that the cashier opened it and showed me and said it was double meat as I had no idea what double meat should look like. The beefteki gyro was excellent!! The pita bread that comes with the chicken souvlaki plates were hard. Inedible. The fact that the person that answered the phone seemed like he wanted to debate with me was enough for me to never visit this...