Arby's — Restaurant in Henderson

I originally wasn't going to write a review until I looked at my copy of the receipt which was literally seconds ago; I'm a highly dissatisfied customer to say the least. My husband and I have been loyal customers and sadly last night will probably be our last visit. I went through the drive thru and ordered 2 roast beef Max's and 2 Jamoca shakes and 1 large curly fry. The lady thought I said "2 roast beef classics" I politely corrected her and her exact words were "what is a roast beef Max where do you see that on the menu?!" Shocked she would talk to a paying customer like that I apologized I've always called it a roast beef Max nobody has ever corrected me before. (Apparently it's called the half pound roast beef sandwich) so I get past that and go to pay, the total came to $22.59 I wanted to pay $12.59 with cash and the rest on my debit card (it's never been a problem with any of my Arby's orders...until last night) the lady (mid set medium hair it was curly and I think there was some blonde but mostly dark hair) said there is no possible way to pay half cash half card... It was possible all the other times why not last night? She accused me of lying and saying there is no possible way I've done that at an Arby's.. uhm. There is.... I do it all the time. I use my tips from work first then put the rest on my debit card. You just hit the cash button and type $12.59 then it will ask the remaining $10 be paid to which I give them my debit card. It's really not that hard. I asked to speak to her manager and she claimed to be the manager I didn't get her name but she was talking to a gentleman named Austen right next to her who wasn't polite either. I just paid with my debit card, she didn't offer me any catch up or thank me for my purchase so I just left. That was 01/14/18 at about 15:58... Now on 01/15/18 I'm looking at my receipt and one HALF POUND sandwich was $5.99 the other was $5.41 (they both were the exact same sandwich) why the price difference? I'd understand if I was charged a meal and then one just sandwich but they charged me for a large curly fry for $2.29 (and the "large" wasn't even half way full) and they charged my 2 Jamoca shakes for $7.18 (which was NOT filled up all the way either) so I was over charged sure only by some change but every penny counts. (I attached the receipt on yelp so you could see and will try to attach the photo on Google I just don't see an option to do so....) overall bad customer service, I'm getting over charged, your employees don't know how to work a basic POS system for me to pay, and my larges aren't filled all the way to the top. More than likely won't return to...

I have had awful experiences with Arby's in the past but my wife Anna loves it, so after years of swearing it off I brought my wife into the pecos and windmill location. At first I was displeased because my wife's order was wrong, but we spoke to a Supervisor named Jennifer. How Jennifer presented herself was beyond professional. She addressed our concerns and I could see in her eyes she genuinely did not want to let us leave unhappy. Not only was her outstanding level of professionism uncommon in the fast food industry, but I have seen few people as caring or professional in 25 years of managing businesses. I am certain, her apparent levels of dedication is exactly what got her a supervisor position. Then we sat down, and the food was very good. Well prepared considering it was coming from a fast food place. After a few minutes, Jennifer came to our table to check if we were enjoying ourselves. I asked if there was an extra charge for ranch, she kindly said no then brought a few ranches to us, then asking if there was anything else she could do. I was blown away, this young lady took a negative experience and made it the most positive we have ever experienced in a fast food joint. I felt privileged to be in the presence of such a constant professional, and this establishment can consider us regulars...

I have to say, my experience at Arby's was less than impressive. The dining room at the location near us is never open, so we decided to give this location a try. The staff was friendly, but it was clear they didn't know the menu very well. Despite the somewhat busy atmosphere, our food took what felt like an eternity to arrive. To make matters worse, our order was wrong not once, but twice. First, they forgot the curly fries, and when we went back, they gave my son the wrong sandwich.

However, I will say that the food itself was actually quite good. The roast beef with cheese was just as delicious as I remembered from my childhood, and my son absolutely devoured his chicken sandwich. The big game burger was also massive and satisfying.

Overall, it seems like this location has potential if the staff were better trained in customer service and familiarized with the menu. The kitchen staff, on the other hand, seemed to be doing a great job with the food preparation. Hopefully, with some improvements in service, this Arby's could be a great spot to...