Baby Cakes — Restaurant in Henderson

What can I say about the condescending cashier Jennifer, her obnoxiousness the way she talks to people. It wasn't just me but the person she was assisting prior to my stepping up.

I passed some guests getting a dozen or so items from the pastry/gelato line as I'm only getting drinks to go. They hadn't finished with their order and just as the person in front of me finishes, the people behind are wrapping up their purchase even if I have in fact finished assembling my order before they have. I get a lecture on how I need to stand behind these people, whether they are getting one item or 20, even if there is no one in line at the cashier. How does that make sense if I've completed my order before they have? That's like me having to wait to checkout at the supermarket when I've completed my order because some guy walked in minutes before me, but is being held up at the deli counter. Yes sir, but he got here first. It doesn't matter that you've completed your order, you have to wait for him to get his deli catering. That is off putting in so many ways. How about putting another cashier there? Unreasonable to suggest anyone should wait 10, 15, or 30 minutes despite no one being at the cashier when I completed my selections, which were in fact self service. Nonsensical. It's our rule, she says. It's not efficient, it says, cashier is lazy and wants a break from checking people out and if a break will create an attitude adjustment, I'm all for it. Do better Babycakes.

Edit: walked in for self service drinks on April 2nd, and past experiences with Jennifer says its her daily demeanor not a bad day that prompted the above review. No greeting, condescending again when I looked at the menu board to look at prices

If you don't like dealing with guests, work.from home answering phones for call center. Oh...

I’ve been a long time customer as M Resort is my local casino. And I hate to write this review because I’ve had a mixed relationship with them but I have to because I BELIEVE in them and they can improve and I can keep going there. Firstly the good, the pastries and desserts are delicious. High quality. The coffee is hit or miss but usually decent for a good price. That part is ok, it’s the SERVICE that’s so awful. It’s not always awful, there’s ladies that have been there for years and they do a great job and this review isn’t for them. Then there’s others that just frankly dgaf. Which I’m ok with, hey, whatever. But this is the second time they went out of their way to be rude and make it an unpleasant experience. Like I want my pastries, I want my coffee, I want to be checked out and go. When you ignore me, when you take the people who came after me, before me, when you can’t get my order right, you’re telling me I’m not wanted at this establishment. And I was relieved to see the reviews that it isn’t just me, recently others reviewed similar bad service. It’s not a one time thing, it’s a place that needs an attitude adjustment. And lastly, please clean the tables and sitting areas. More often than not...

Worst customer service I've experienced in a long time. The two employees and the manager were unbelievably rude on 10/12/23 after 6pm. Their partnership with Rockin Christmas made the mistake of not passing out vouchers for a free cup of hot chocolate and I wasn't aware until I went on M Resorts website after we completed the light show. Baby Cakes put the fault on us and said we had to go back into the cold (with my 6 month old son) to get our voucher from them. The employee was rude, sighed, and made us feel like a burden. The manager acted like she did us a favor giving us 4 hot chocolates, that took 20 minutes to make and were served luke warm at its best. I saw right through her artificial kindness. We inquired about another voucher that should have been given to us and that took another 45 minutes to complete. They seemed surprised that we waited that long. Instead of being rude to your customers, how about address the mix up with your partnership with Rockin Christmas employees. So much for happy holidays at the M Resort, they're all miserable. I'll have to pray for them. Stay away...