Port of Subs — Restaurant in Henderson

Customer service: Not so good. I ordered a catering order online and called to confirm receipt of the order and the pick up time the day before. Everything was confirmed. Despite this, the order was not ready. There were only three customers ahead of me. Another man with a catering order came in behind me. Both the catering orders were not ready so we both sat down to wait. He was offered a fountain drink while waiting, I was not. Although he arrived later than me, he received his order ahead of mine. Apparently they didn't even have my order ready as they were scrambling putting the salads together. This is unacceptable in light of my confirming the order and the indication that there was no problem with the order. The whole order appeared to be put together rushed and the food suffered as noted below.

Food: For a sandwich shop, the sandwiches were just okay. I ordered a variety of vegetarian, turkey with provolone, and pastrami with Swiss. I don't think we received any pastrami and couldn't tell how many turkey sandwiches we received because there was very little meat on the sandwiches. The sandwiches were almost all lettuce with one layer of very thin tomatoes, one layer of thin onions, and very little meat and cheese. I don't think the vegetarian sandwiches had any avocado, which according to the menu, would have. I ordered the sandwiches with the mustard/mayo mix, oil, vinegar, salt, pepper, and oregano. Did not appear there was oil, vinegar, salt, pepper, or oregano. Very bland sandwiches that tasted mostly of bread and lettuce. A very expensive bread and lettuce sandwich. The green salad was good as well as the macaroni salad although.

Other: I was helped out to the car by one of the employees, thus an added star for that. However, that is not enough of a reason to ever go back to this sandwich shop. I expected much more than this for an order that was over $100. I didn't pay the tip on line as I make it a practice to tip in cash. I hope this didn't influence having the order ready as I came prepared with a cash tip, as is my standard practice with...

The most condescending rude people ever! I asked for avocado/Guacamole as the last item I wanted on my sandwich & the lady with the glasses says " you could have asked me before!" I didn't realize there was a certain order in which to ask for the Guacamole/Avocado & so I apologized. I said that maybe there should be a little sign that says to order the Guacamole first so customers will know. Then the man at the register named Christian Baca says to me, "Well, you can't expect us to toast your sandwich after it's been made!" I said, I didn't ask for it to be toasted. I just asked for Guacamole. He said, "Same thing!" "Next time you will know." I couldn't believe my ears! I was being talked down to, insulted & lectured all because I did not know they want you to ask for Guacamole first on your sandwich!?? RIDICULOUS!! I Will never return there. I thought about it & called them & when Kristin answered the phone she refused to give me the owners name & hung up on me. Very unprofessional. Unbelievable experience. I hope the...

Ive always loved the taste of their sandwiches, however, a year ago I got my normal #5 and witnessed the owner drop my bread on the floor and pretend to throw it away and grab a new one. He thought I was not paying attention but I watched him drop it, slightly smack it against the inside of the trash, then hid it behind his inner upper arm and pretend like he was grabbing a new bread but he put the bread back into the rack and pulled it back out. I think he thought I could not see because he pulled the bread out from the bottom as it was full. Back then I thought it was kind of funny and I didn't say anything because I kind of respected his relentless effort to save a couple cents worth of bread. Plus I had seen him act agressive with customers before so I didn't challenge him. Didn't go back for many months but I came back just a couple days ago and saw he still owns the place and walked right back out. Now I realize how gross and...