Thai Chili Restaurant — Restaurant in Henderson

I placed an order through Eat24 for spicy fried rice. For reference, this is what the item states on the menu: "Spicy Fried Rice Spicy Fried rice with onions, basil, red bell pepper, chilli." No eggs mentioned anywhere. Whereas, eggs were mentioned as ingredients in their other fried rice entree descriptions. After placing the order, thought to call to confirm. Most Thai places I've ordered from do NOT add eggs to their basil fried rice. This place clearly didn't mention eggs in the description, but still I thought to call and ask cos I'm allergic. Long story short, I was met with such rudeness and hostility when I called. I was asked why I was just calling to modify the order? Not sure if he was trying to make me feel stupid. I tried explaining that I'm allergic to eggs and just wanted to make sure there were no eggs. He said the food was already done with eggs and there's nothing he can do about it, and asked again why I didn't call earlier??? My bf took the phone cos he was appalled by the way I was being talked to. Needless to say it went downhill fast. He even went far as to say it's an American thing to not add eggs to basil fried rice and most places add eggs! Bunch of BS. I've ordered this dish plenty a time, and I've seldom seen eggs in come with this dish. Be that as it may, the fact that what I ordered clearly did not have eggs listed, and they couldn't even muster any form of courteousness, it's abhor-able. Their customer service is dead in the water....

I normally always double-check reviews before ordering, but the family was hungry, and it was getting late, so we just ordered with Doordash. I try to be tactful when reviewing, I try to give business second chance, but I don't come to Vegas often, and I can't afford to spend the kind of money I spent on this meal. I also want to mention that 1)we ordered through Doordash, and they were awesome. Quick to pick up and deliver. 2) The only thing that was decent and paletteable was the orange chicken. Everything else was ick. And we tried because it was 3 young ones and 3 adults who hadn't eaten all day due to traveling. I'm trying not to be mean to the business owners cause I understand that sometimes there are whoops, bad employees, busy days, bad management practices, etc etc. But I really don't understand how this place had a 4 plus star review based on the food we got. I really wanted to warn the travelers and new people like me who don't know this town. We ordered the orange chicken(decent, sweet and reddish orange), Mongolia beef (which didn't match the pictures on doordash, loaded with mushrooms and other veggies plus the meat was grey and fishy), potstickers (those weren't terrible), eggrolls(gooey and gummy inside), combo rice(decent, a little blah), and Tom yum (didnt taste like any tom yum ive had, very strong...

INCREDIBLY disappointed with this place. We ordered delivery at 6:45pm, got the message that our food would be delivered between 7:10pm and 7:20pm. I'm sitting here, at 8:57pm, and our food is STILL not here. We ordered through a food delivery app- but this restaurant uses their own drivers, so it isn't the app driver's fault. This falls on the restaurant. We called around 7:40pm to ask for an update and were told our food was on the way. We mapped the distance and saw we're less than 15 minutes away from the restaurant. We called again at 8:15pm (now and hour past the delivery window), spoke to a different person, and were told that NOW our food was on the way. Here we are, over 30 minutes later, and still no food. At this point, we don't care about the quality of the food. The service is awful, and we will never be coming back. We love Thai food and were looking forward to trying a new spot. Terrible first impression and lost customers right off the bat. Oh, and they close at 9:30pm, so there's also a chance we will not be able to get in touch with the restaurant again before our food arrives. Waiting almost 2 hours for food is...