Black Elm Coffee — Restaurant in Hendersonville

I’ve been coming here for several months and so far had no issues until today. Was not thrilled about the new location due to it being in the most dangerous location in Hendersonville. Accident probability went from about 15% to 85% for coffee and a breakfast sandwich. I went by the old location and learned they moved. I come by 1-2 times per week and spend $15 each visit. I didn’t mind too much that the fresh made sandwiches were now prepped first thing in the morning. They’re busy I get it. I love a pressed sandwich. It reminded me of the pressed Cuban breakfast sandwiches in Tampa! It’s what kept me coming back instead of driving 5 minutes more down the street. But today they took it a step further in the wrong direction. They microwaved it!!! If I wanted a microwaved sandwich I’d go to SB or a petrol station. I’m not going to take a high risk of getting T boned…again for a microwaved sandwich. They should have stayed where they were and kept doing things the way they did. $7.50 for a microwaved sandwich is ridiculous. The staff is always phenomenal if you...

Black Press holds a special place in my heart, and it’s not just because I’m a regular customer. The experience I’ve had at Black Press has been nothing short of exceptional, and it’s all thanks to the remarkable team behind the scenes. In particular, I’d like to give a shoutout to Aris Tyler and Kavy, who have not only made every visit a memorable one but have also become like friends over time. Every time I step through the door, I’m greeted with a genuine warmth and enthusiasm that’s truly remarkable. It’s not just about the excellent coffee they produce; it’s about the sense of community they’ve cultivated.Aris, Tyler,and Kavy have consistently gone above and beyond to ensure that my experience is top-notch. Their dedication to customer service and their passion for what they do shine through with each interaction. It’s not just transactional; it’s personal, and that’s what sets Black Press apart. But it’s not just these three outstanding individuals; the entire team at Black Press contributes to this warm welcoming atmosphere. I highly recommend...

coffee is good and the girl who took my order was very sweet (reddish hair?)

there were a couple off putting things the bathroom was out of toilet paper at 8am. How was that not stocked in the morning or night before? do you not clean your bathrooms?

the other girl making coffee (had a septum piercing) was obnoxious. I had time to kill and was going to sit and sip for a while and I couldn’t get out of there fast enough because of her. she has zero customer service skills never looked at me, smiled, nothing when I got my coffee or left. and she was was talking loudly (so loud I could hear her all the way to the door) to another guy who I’m assuming worked there but was just standing against the wall? talking about another coworker and where she was falling short - so unprofessional to do in front of customers. please keep those conversations for another time as courtesy to not only your customers trying to enjoy their coffee drama free but also out of respect to...