Jimmy John's — Restaurant in Hendersonville

I'm so sorry to be agitated enough to be writing this review, but the negative experience I had today (and at my last couple of visits) has me feeling that Jimmy John's may want some food for thought regarding their Indian Lake Blvd. franchise, which used to be our favorite sandwich shop. A few years back, ownership changed and over time, we have experienced an inconsistency and decline in the quality of product and customer service. The previous owners and their employees were always so upbeat and friendly, and the sandwiches were awesome; made with pride and handed over with a smile. Now, the staff seems mechanical -- no warm welcomes -- and the sandwiches are hit or miss (mostly miss). Last time I had a TOTALLY TUNA (about a month ago), I got it home and it was HARDLY TUNA. My husband and I thought, "Okay ... maybe someone was having a bad day ... it'll be better next time." Nope. Got a TOTALLY TUNA today. As they were preparing the sandwich, I noticed that, once again, the tuna didn't cover the bread end to end and was a very thin layer (sometimes the person making the sandwich uses a heaping scoop; sometimes they use a less than full scoop -- I think today, it was the latter). I mentioned to the person making the sandwich that there was hardly any tuna on the sandwich and she told me that that's the way the sandwich comes but I could pay for extra tuna. Being used to the way the former owners served up their sandwiches -- back when I felt I was getting my money's worth in product and warm, friendly customer service -- when I was asked if I wanted the sandwich, I declined it and asked for a refund. They issued the refund, but that TOTALLY TUNA sandwich left me with a very bad taste in my mouth. Jimmy John's prices have increased but their quality has decreased. I hope this isn't their new standard because if so, they've gone from our favorite sandwich shop to a last-resort option. Again, so sorry for my negative review. I just felt Jimmy John's might want to know that they're losing customers over this...

I tried to order a very simple sandwich today just cheese and meat, I only wanted an 8in, but to my surprise when I was asked to pay it was 17 dollars, so I questioned, he very faintly responded almost has if he has never seen a human before in his life and had no clue how to talk to people let alone be trusted to work at a multimillion dollar cooperation. He told me that the price was right after having to ask him to repeat his response multiple times. So I asked if I could just get a bigger size instead since it’s the same price. So I handed him a 20 then he proceeded to tell me I owed him 6 more dollars. So I then asked for the other worker to come sort things out and she came over and talked to me even more non verbal and had to ask her for repetition a multitude of times, mind you I’m 19 I can hear fairly well. Finally I just asked to see both receipts and the whole time it had turn out the boy running the computer had rung me up for 3 sandwiches, now I’m not the type to perceive malice over incompetence but I don’t know weather to think this kid was trying to rob me or just hasn’t seen any education past the...

I placed an order online, Jimmy John's website, not Uber, door dash..etc at 720pm. on Jan 22nd. Never received my order. Called the company at 820pm and was told the driver should be at my door. 845pm they didn't want to answer my calls, so I had to call from a different number. Just asked for a refund because at this point they weren't coming. The guy told me he closed out his drawer, they couldn't refund me until the next day. The next day called to confirm the refund pymt and was told I had to wait 5 to 7 days. Ok, no refund, then I called Corporate, and Ryan was not much help either. Why do yall have a corporate office if no one can help?? I've been emailing him for 15 days now. It's Feb.19,25 still no refund. I spend good money with this store and to get the runaround like this. I didn't want to file a dispute, tried to give the company a chance. So, yep, I'm going to dispute the charges. This is the second time This store didn't want to fix and own up to their mistakes. I'm just one person, so it won't make or break this company, but I refuse to spend another dollar with Jimmy...