Smoothie King — Restaurant in Hendersonville

Love this concept, Love product, Love Staff. Perfect example of how a 5 turns to a 2. I am a customer so often that I have a string of rewards! But I can't use them!!!! Your cellular reception is so poor that I can't redeem them (Sprint shouldn't be a problem) Wifi would be a quick fix. It's very embarrassing to hold up your line waiting for App to pull up. I''ve now been starting the process before I get to your lot but the last step for redeem now can only be performed at register and I lose the promo when it unsuccessfully times out. Your other guests are frustrated, I'm the Bad Guy holding up the line, I spend more time than I want there, I pay more and I lose my promo.

Secondly, another good example of something you let slide because you love a place but when the line gets crossed, the Gates open, would you please fix the handle on your reach-in cooler where you merchandise waters, etc? It's been over a year that the handle is broken, you had a remodel, invested a load of Cash. The handle is still broke. I've stopped purchasing a water with every visit because of it. Finally, what's the protocol on your guest recovery? I didn't want to air this on here but your Staff says the owner shows up once in a blue moon and when I asked for a name and number to discuss this, they didn't have one. So I have very low confidence that I'll be called, especially if that person is hardly...

For me, a customer service aficionado, it all boils down to service first, product second, atmosphere third-That first one is a weight #1. Not being familiar with their impressive menu, I naturally had questions. Even before the line formed behind me, it wasn’t received well. And with an allergy to spirulina, I needed to know if it was in the fiber blend. Simple, yes? No. Unknown and “info unavailable even to employees “ Hmmm 🤔. After ordering and plunking down 11$ + a 20% tip-Undeserved-I found the info on the website. Btw, I did let her know, for the next customer who asks a stupid question like that. And fyi, it does NOT contain spirulina. Oh well next time…if...

The item that I wanted (Go Coconuts bowl) was omitted from my online order but not realized until after I had returned to my training site. Suffice it to say I was a little displeased but understood mistakes can happen. I returned to the location and saw my bowl setting all alone and explained that it was missing from my order at pick up. The manager, who I have nicknamed (Cotton) "Candy" because of her colorful hair, apologized for the oversight and made me a fresh bowl. I must say that every time I visit here she is always professional and will ensure the customer is satisfied. Kudos to her...