Starbucks — Restaurant in Hendersonville

Went here yesterday with my sister. She's told me before that they don't make the drinks right and she has to tell them what they need to add and stuff to make them like a barista should. I order a salted caramel mocha frappuccino and when they started to make it, they were out of nutmeg or whatever is needed for the drink. The girl asked me if I wanted the foam on it? I told her I'm not sure what that means since it's a frappuccino and doesn't require foam. Then they handed off the order to a guy working there to finish making the drink. They goofed around pushing each other and laughing like kids in middle school. The one girl rolled her eyes at my sister anytime she had a complaint or something to say. All in all I'm not going to this Starbucks again. I'd rather drink my own and I recommend everyone else do the same. Oh and one more thing, they really need to wash their hands more. After they played and goofed around the one girl comes over to put a lid on my drink and has some wadded up paper in her hands. Be professional or get another job that doesn't require...

I ordered a simple venti coffee with a shot. It took them three times to get it right. The first time they poured it out, don't know what they did wrong. The second time they didn't have enough in the pump container so they took it over to the Brewer where they were some being made in a container and remove the container and put the cup under it! How do you become a full-fledged barista and not know that if you take any part of a pot of coffee, if it's at the first of the pot it is so strong you can't drink it, if it's from the last it is so weak it ain't worth it! I'm paying $5 for a cup of coffee get it right! Here's the kicker how old are the macchiato with mocha instead of caramel with sugar that I don't think I even got. They got it mostly right but the simple cup of coffee they couldn't comprehend, it is sad. Plus I was informed they do not trained them physically they put them in the back watching a movie and that is that that is the reason why these kids do not know how to do their job they are not trained shame...

The person I assume is the manager of this location is absolutely HORRIBLE!! Her name is Leigh, I'm pretty sure. Terrible customer interaction with this person, both personally and witnessed. But having witnessed the way she speaks to some of the batistas is horrifying! I say "some of the baristas" because I've witnessed interactions with other baristas be pleasant. I will add that the particular baristas I'm referring to are two young ladies who look almost identical and closely related to Leigh, possibly mother/daughter(s). If they are, that's just terrible business practice on the part of Ingles. There should NEVER be a family member being "managed or supervised" by another family member. That leads to animosity among staff due to inevitable favoritism. If that TERRIBLE "manager" wasn't there, I feel that there would be big improvement at...