Charleys Cheesesteaks — Restaurant in Hialeah

Absolutely horrific experience. The employee CINDY A was so blatantly rude with my husband. It was my birthday and I sent him with my Charleys app open with the offer ready to scan(those who know once you redeem in store you can’t just go back and do a mobile order. It HAS to be in store) just for her to scold him and tell him he needed an ID for proof. I ended up going and I’ll admit, I got mad. I really did. I asked her since when do they do that, she couldn’t say. I even showed her the app and the offer on my PROFILE and she wasn’t satisfied. Then when I finally proved it she said I was being rude and I could Just “do it online if I really wanted it that bad” MIND YOU THIS IS ALL IN SPANISH. She literally said “you can’t just buy it?” Like if I couldn’t afford it. As if it wasn’t a reward SENT OUT automatically, she made it seem like I couldn’t afford one and what, had to scam for one? The reward specifies any size and when she asked what sizes I replied “large” and YET AGAIN she had a problem with it. Literally said “if it’s not a regular I’m not doing it” (“no le voy a cobrar”) like WHAT??? proceeded to stand there making the lemonade, rambling out loud “all this for a lemonade” and when I finally said “why can’t you just do your job?” She said “relax I said I’m already doing it” THEN CONTINUED TO RANT literally to provoke a reaction. The blatant disrespect. I work in this very mall and I come every other day. I’ve never seen her. I will NEVER be back. Save your money and RUN people. As for the rest of her staff? They sat there and watched. When I asked one to ring me up she looked at the rude girl and the rude girl told her not to ring me up because I was “demanding” 🤣 I didn’t once start demanding until she walked away mid conversation and started ringing other people up...

Oh my goodness I found the longest strand of HAIR in with my melted cheese onions and pickle on my Philly steak after spending $13 on my order and craving their yummy food from the time I came I to the mall I was truly disappointed to say the least. Not to mention my unborn was kicking me like crazy in anticipation of something hot and pickley lol. I've always been a fan of this food chain they have never let me down prior to today but luckily I was surprised that the manager Jasson was a completely customer service orientated dear. He quickly offered to remake my sandwich or refund me the total which ever I'd prefer 😉. He was courteous and apologetic not making a fuss when I showed him the strand on my sandwich. He smiled and was genuinely interested in appeasing me Iand my issue I even saw him go over to the cooks to have a chat with them to make sure they were being careful about this sort of thing in a very professional matter. He was cool calm and collected. I had a fresh sandwich remade minus the disgusting hair and all was well he even gave me a larger order of fresh real french fries I love their thick cut fries and so did my bouncy baby girl in my belly lol 😂. Thank for making customer satisfaction a priority and for your professionalism in the matter. Kudos to your great staff also. We...

Today March 25th 7:30 pm the staff clearly made my order wrong. I told them no onions, they told me I stated onions, which I’ve never had or never will ask for onions, got into a verbal argument with three women that are working behind the counter, I stated to them to make my sandwich over again, and I would like warm fries. Because I spent $18 on the combo that’s not cheap!!! They said no we only could make a sandwich. I told them to stop it. This is America not a Third World country. Because that’s the way they treat their customer I am a immigrant, so I have the right to make the statement, customer service in this establishment does not exist or employee training. It’s the Third World mentality that they have in Hialeah sincerely, yours, Mario Garcia these three women should all be fired. Will be contacting corporate office or district regional managers office for being rude and nasty and disrespectful to me...