Dunkin' — Restaurant in Hialeah

This has become the worst Dunkin, the customer service just horrible. I went tonight and I when I arrived by 7:30 i noticed the truck and I was like perfect, fresh donuts. Well, inside there was only one customer and the donuts empty. Understandable because the truck was outside. What is not Understandable what happened after, someone came and went straight to the pick up side. Then the girl working instead of telling him to make the line to place the order, he just jumped infront of me and paid for his order. Then she turned to me if I was paying with card and of course I was going to, well with a bad attitude, the machine is not working. The card of the guy infront of me just worked. She then asked what was my order, i want a docen. Ohh we dont have any. I was like excuse me the truck was outside a minute ago. Yes, but we have to make them. Excuse me?! Make them at this Dunkin? First time in 24 years that I have been buying in the same Dunkin that you make them in the spot. Just tell me you dont want to take your time to bring them outside. But dont be telling me that you have to make them. I have been there a couple of times when I want an specific flavor and the other nice people working there always go inside and grab them for me. But these new hire who dont know how to provide a good customer service dont deserve to be working. Becausre is so different if she would have said , sorry the truck just arrive and will take us 15 minutes to put them in the shelf, well that is different. Is my decision if i want to wait or not. Honestly i dont feel like going back. Krispy Kreme makes tastier donuts. Dunkin Donuts be careful who you hire. The customer service team is the face of the company. I have been a customer service agent for 20 years. You have to love what you do. Is Hialeah and people sometimes drive you insane. But you do your job well no...

The woman at the cashier register was extremely rude, and insulting. There was two lines, I was waiting on the right one, when I got to her register, she didn’t say anything, I just stood there, suddenly she rudely said the line is over there, this one is closed. She seemed busy doing something, I was waiting there for the other customer to finish, I glanced over and she started yelling I’m training sir! I’m not on my phone! I see you looking over here, not sure why, but I’m training so like I told you before this cashier is closed. You need to go over there. This was all said in Spanish, she practically yelled at me like I was her child. I didn’t say anything back, held my composure to not make a scene. It is absolutely ridiculous and unacceptable to treat someone this way. Also, if your cashier is closed why don’t you kindly tell your customers that and not have them guess whether it is or not, and we the customers have nothing to do with your training or duties. Just want to order and get out. Muy...

This place is a mess, not enough employees to take care of Uber, phone orders, and real customers. Usually a small order takes up to 15 min. for customers waiting, beside all the pick up orders are done at the same window, with all Ubers, phone orders and customers standing too close to each other and not following the 6' social distance. It is abusive for 2 or 3 employees to take care of the three methods of orders. As for me I not going to risk getting infected by careless Uber drivers who don't follow safety pandemic guidelines. I'm buying my own coffee maker and bagels and I'll be making my own breakfast at home and...