Taco Bell — Restaurant in Hialeah

We like Taco Bell, but today we did not have a good experience. They were out of many items (which was posted all over their drive through menu due to pandemic) including why we even went there in the first place...Breakfast Crunch wrap. YUM! It was 10:46am and they told us breakfast was over. I asked when is breakfast over and she said" when we run out". So we had no choice but to order lunch instead. Before I could grab the food in the drive through the bag broke and all the food fell to the ground. It was an accident so I felt bad and helped clean up the food that dropped to the street. Then she asked me to pull up and they would remake my order. The car behind me got their food first and honked at me. I was stuck and could not move. (At this Taco Bell once you leave the drive through you enter a main street and are not permitted to re-enter Taco Bell. So I just had to sit and wait. Once I finally got my food I parked in the restaurant next door to check my order which was missing a soft taco. I tried the cinnamon twists which tasted like "poison/burnt oil or something terrible". So I walked back over to the inside of Taco Bell and asked for my soft taco and told them to smell and taste the twist. She smelled it and threw them out. She ask me what would I want to replace it and I took some cinnamon balls which were delicious. She also gave me the soft Taco they forgot to put in the bag. When I went back to the car and finally started eating all the crunchy tacos were soggy. They also put beans in my remade nacho Bell grande which I didn't want. I guess the reason I'm taking time to write this is because I didn't feel heard. I don't think I would have mind all the mistake so much if I would have felt heard. When I went back in and said " someone here should really taste the cinnamon twist because they taste like poison" and no body did anything to the three full trays that seemed to have been from the same batch, it was vary disappointing. I would have also like someone to come up to me and apologize. They were all their mistakes after all. Call me old fashioned but what happened to "the costumer is always right" and "we aim to please". Needless to say my I did not enjoy my soggy tacos, beany nachos and chemical tasting twist...

If I was able to not even rate this place a star, I wish I could. I am very unsatisfied with my food, and very disappointed. I was really looking forward to eat Taco Bell. After this day, I will never order from this Taco Bell again. And nobody should order from here either. The receipt clearly indicates to add heavy jalapeño sauce to my chicken quesadilla, and when I open my quesadilla to my surprise.... it didn’t even have a drip of jalapeño sauce. I work at a fast food restaurant myself. So if I was a Taco Bell worker and on the board it said heavy jalapeño sauce I will add heavy jalapeño sauce. Whenever I see people order their food a specific way, I sometimes think they’re really picky but then I stop and think... they’re ordering it like that for a reason and that reason is that it’s the way they like their food. And I am working to please and meet the customers expectations. P.s... this isn’t the only time this has happened to Me with this same place, always whenever I ask for heavy jalapeño sauce on my chicken quesadilla they always do...

Terrible. Where do I begin? This franchise has been going down hill for a while. They can never get your order right or they're always lacking items. This has been the only Taco Bell with that problem. So I can maybe understand they don't have certain food items due to the supposed food shortages but how do they not have cup lids? You don't eat those. The last time I ordered from here I got two bean burritos that the beans were old and tasted like a flavorless paste, a chalupa with barely any lettuce or tomatoes or even chicken and the cheese was nonexistent. Also the bean burritos had no sauce or onions, just some old beans and a bit of cheese. Do not waste your time or money coming here. There's other taco bell franchises way better than this one. I would give it 0...