Taco Bell — Restaurant in High Point

Every time I go here I try to give them the benefits of the doubt but there night shift is horrible, quality an satisfaction is not there I just went up there an order the new taco quesalupa order two of them an my baby two soft tacos an a burrito an the men when I was placing my order was being rude an I got to the window he did not greet me no nothing got my food fast I gets home the only thing that was hot was the two soft tacos an the burrito the others was cold witch they knew it was cold u can see the grease in the meat from where it been sitting an they was not trying to waist i see ,see I work fast food an they customer service is horrible they don't have any customer service skills they don't care. how it seem to me I was not satisfied there morning shift is better an there manager act like he did not know but the say he made it but I know he did not make it an then try to apologize like he was sorry u knew from the get go but then I had to call three times before he picked up the phone then when I left it wasn't not that many cars behind me I just can't keep spending my money an not get what I paid for. The mangers say his American is Matt if...

The food was pretty good and fresh, but I caution ALL to check your bags AND KEEP RECEIPTS!!! I am bad about not stressing receipts, so anytime I go somewhere and hear a situation like the one I'll describe, it makes me cringe. We ordered a Doritos taco combo plain. My kiddo opens her food, and it has all the toppings. No worries, we had just pulled out of line and stopped in the parking lot. No way they had time to forget us. So, I get back in the drive thru. This same girl from 4 minutes ago asked for a receipt. I hand it to her and proceed to hand her the tacos, she says to keep them which I understood being a post COVID thing and she gets ready to say something and the manager says, "no we'll replace these because it was our fault". So, even though she had called the order back to me had she missed a key stroke I'd have been stuck paying for a replacement. Watch the screen, check your receipt, and check your bag at this location, folks. Yeah, it's just tacos but I work hard for my coins paying extra for someone else's mistake IS...

Pulled up to the speaker at 7:37 pm. Placed my order. Three cars ahead of me. At 8:01 pm I finally made it to the window. A woman opens the window and asked what I ordered. I told her and she walked away. Comes back a few seconds later and asks me again what I ordered. I told her a second time. She tells me they are "about to make it". You mean to tell me in 23 minutes, three DLTs and a chicken quesadilla weren't done? Okay. A second woman comes to the window and asks me AGAIN what I ordered, then took my payment. A third woman comes to the window and asks if I ordered the Mexican pizza and something else. I started to say no when another employee yelled to her what my order was. By 8:11 pm, I was leaving the drive thru. There were at least 7 cars behind me at this point. I have no idea what the delay was but that was ridiculous!! I will say, all the women were very kind and pleasant, although not a single one apologized for the wait. To be honest, if it wasn't a single lane, I would have left after 10...