Country Kitchen — Restaurant in Highland Park

An order was placed for 1 MYO omelette and an order of Fruit French Toast online for pickup. When we arrived to pick up the order there was an additional MYO omelette added to your bill, totaling around $50. The online omelette was made incorrectly and should have been made with egg whites, spinach and NO MEAT. I also asked for a bagel with my omelette and instead I was given toast. I called the restaurant to let them know of the error, where I spoke with Ruth. Ruth was unable to assist me and placed the manger on the line who refused to provide her name. I explained to the manager what happened and was offered no assistance. I had to request to have this situation rectified in which her response was “you would need to return the meal for us to take it off your bill” , which typically wouldn’t be a problem but we were already late for a flight. She proceeded to state that I would need to bring the omelette back in, which in a post pandemic time, is quite concerning. This was our first time in this area and we received great service and food from a few establishments - sadly this restaurant missed the mark for both. Below I have added a picture of my omelette (with meat) and my partners omelette (which he had already...

Ordered food that was not appetizing (their omelette is just egg cheese and a sad gray-ish sauce on top. They tried to charge an extra $4 just for ordering eggs, which no one had mentioned an extra fee while we were ordering. When we asked the waitress, Mila, about it, she immediately gave attitude, snatched the receipt from us and walked away. We asked to talk to a supervisor and she just repeated that she knew Mila for ten years and she would not do that. This manager didn't start with any type of apology, and when asked, she angrily said that she did. When we tried to pay, she said she didn't want our payment so we just walked out.

Edit: we were the only Asians/poc's customers in the restaurant, and we did not see anyone else get treated this way the entire time...

Country Kitchen is a charming diner that has a long menu filled with great food options. The interior has - no surprise - a woody, country feel to it. The pictures on the wall, the wallpaper, the fixtures, all feel like they’re out of grandma’s kitchen. The wait staff here is all very friendly, and if you go as often as me, they remember your favorite meal down to the last detail. The owner is often sitting there as well, and everyone seems to know and love him, including myself. Whenever I go, I always feel like I’m eating at a family member’s house, and they go out of their way to make you feel welcome. Highly recommend for any age and any...