Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Hillsboro

My wife and I ordered a pizza from this store. At the scheduled pick up time, we went through the drive through, to pick up the pizza. After paying for the pizza, we were told that the pizza was not yet ready. We were told to come back in fifteen minutes. Fifteen minutes later, I went into the store to get the pizza. I was dissappointed to find that, not only was the pizza not ready to pick up, they had not even started to prepare it.

I asked for a refund. I was told that I had to wait for the manager to come out. I didn't appreciate that. Apparently, the manager was busy elsewhere in the building. When the manager came out, she asked for the receipt, which I had left in the car. So, I went to get the receipt. When I returned with the receipt, the manager said that while I was getting the receipt, she had started helping a different customer and I had to wait until she finished that transaction before she would refund my money.

While the manager was doing whatever was necessary to refund my money, we exchanged words about the failed transaction. The manager represented that she had only been manager of that store for two weeks, and that her crew was not trained, and that it's difficult to find employees for the store.

That the corporation would put an inexperienced manager in charge of a retail store with an untrained staff indicates a serious problem with higher-level management.

Labor is a market. If they can't get competent staff, it's because they are not offering sufficient compensation.

There's a clue for their higher-level management. That's all that they will be gettig from me, as I will not return to that store. And, next time I want pizza, I will not consider this chain.

This experience cost their company more than just the cost of the pizza, it cost them a customer, and all future business that I might have done with...

I always come to this location, it’s one of my favorites because of the drive through. today i ordered a pizza for my office and when i got there it only had cheese and not the rest of the toppings. when i asked why she said “ that’s how it came out in the system “ im like ok well its not what I ordered. she rolled her eyes and closed the window and came back a few minutes later stating “ we can give you pepperoni and salami on the side in a cup but anything more we will have to charge you “ i then responded saying “ ma’am I ordered pepperoni salami olives and pineapple, im sorry that it didn’t show in the system correctly but I have it on my phone so why should i pay extra when i already paid for it all “ she then rolled her eyes again and closed the window.. few minutes more pass by and she opens the window and says “ here you go “ practically throwing the cup with the rest of the toppings at me and slams the window closed before i could even say anything. I am not at all happy with this location and it’s a bummer because i...

Okay I had to reorder twice first one I called in and told the employee the way I wanted it. Large pizza with large pepperoni and extra olives. I even said extra extra a few times. I came in to pick it up and luckily the pizza wasn’t made yet. I asked her the way I wanted again and she showed me the receipt saying that it only say extra that means it’s just an addition topping. But I told her I wanted extra like 4 times because I wanted the 5 toppings. So I told her to cancel it and I’ll redo it. So I did it again this time I chose a specialty pizza and removed a few things and just add large pepperoni and replace all other toppings for olives only. This time I was like this might do it. But no even though I removed all the other toppings I still get regular olives not extra the way I wanted it. Basically I paid for specialty pizza only large pepperoni and olives. I don’t know where else to go to make the pizza I love. Seems like papa Murphy is not the...