The Old Spaghetti Factory

It's been a few years since we've eaten a meal from The Old Spaghetti Factory. Now I recall the reasons why we have not ordered, set up family get togethers, celebratory meals at OSF. The pricing has gone through the roof, the quality/taste of the food has dramatically decreased, while quantity and amount of cheese also decreased. We ordered 3 manager's favorite entrées at ~$23 per for the hearty size ($3.99 adder). The meals come with 2 loaves of sourdough bread, butter, salad or soup, and a small scoop of Spumoni ice cream. Assuming that they have this process down pat so I didn't check the pickup order and drove home (25 minutes away). Come to find out 2 of the meals are missing the salads. Had all the 3 salad dressing and ice cream but missing 2 salads. So the mask started damper, one of my pet peeves. So I called OSF and spoke to a manager who was courteous but only offered to refund the value of the 2 salads. I have him plenty of opportunities to outdone his customer service prowess. He had the nerve to ask whether I want to drive back to pick up the salads after I told him I was 25 minutes away. Has no clue that's a 50 minutes drive proposition at $5 per gallon of gas. Needless, I said goodbye and hung up. Sad state of affairs for restaurants these days. I know this. After many years of dining at OSF with my 3 boys and their vast teams for basketball and baseball over the years, I, as a coach and a sports official, will never suggest OSF for any meals when it is very evident that the value for the meals are not in the interest for the company. They've lost track of their core customer base...

Just look at the review selection below for dollars spent per person at OSF: $100+, $50-$100, $30-$50, $20-$30, $10-$20, $1-$10. OSF at $100 per person?WOW when did that happen?