16 Handles — Restaurant in Hoboken

When 16 Handles first came to Hoboken, I was jazzed. I went weekly, often more than once. It's never been what you would call economical, but I always told myself it was an aid in portion control. Over the years, I noticed the price going from not cheap to rather overpriced, but I still stopped in for the occasional indulgence. However, after my most recent visit - I'm sworn off for good. It was just after 9 pm so I called first to see if they were open due to adjusted 'COVID' hours. The man who answered the phone said they were officially closed but if we could get there in less than 10 minutes he would stay open, which was kind and it impressed me. I live less than 2 blocks away so we ran out the door in the flash. We arrived and half the machines / flavors were already off and half the toppings gone, but hey...beggars can't be choosers, right? So we got a little something to satisfy the sweet tooth, but upon check out the register rang us up at nearly $20 for our 2 mediocre cups. I asked him to double-check....that couldn't be right? He said it was and was rather stone-faced / not very friendly. We should have walked out but I felt a bit obligated since he had stayed open and frankly, I just wasn't processing the ripoff quickly enough. Anyway, we paid and left and the regret follows me. It was also quite melty, not even up to the usual par of tastiness. Pics...

A friend of mine and I had a horrible experience here today. My friend brought her support dog in today, which she has brought in multiple times before and was never given a problem. We were immediately treated like criminals by another customer and staff. Instead of being asked politely, the store manager came over and very condescendingly said "If you're gonna have the dog in hers he has to be held to the side" before asking if he was a service dog or anything. The dog is trained and was not causing any issues. The manager had one of her employees standing over us the entire time which drew a lot of attention. When we confronted the manager afterwards and told her what she did was very rude and embarassing, she just got defensive and continued to be very condescening. She and her staff showed zero sympathy for the scene they made and embarrassment they caused. We could not believe this woman was the store manager. I will never be giving this store any business again. Horrible customer service. She could have politely asked if he was a service dog and offered to bring the youghurt outside to us instead of causing...

Absolutely terrible experience. I came in genuinely excited, thinking this would be a great little spot to check out. The second I walked in, that excitement vanished. The worker didn’t say a single word—not a greeting, not a “how can I help you,” nothing. I walked through the entire store clearly looking around, hoping to ask questions, but was completely ignored.

Then, a man came in just a couple minutes after us. The worker didn’t greet him either, but the moment the guy flashed his phone, the worker jumped up to make his order—still no acknowledgment to me or my family. On top of that, I watched the worker drop a lid on the floor, wipe it on his pants, and put it back on the counter like it was okay to use. Absolutely disgusting.

We ended up walking out. I’m sad to say it, but this was one of the worst customer service experiences I’ve had in a long time. Signed: 16...