[solidcore] Hoboken — Local services in Hoboken

As a first-time Pilates student, my experience with Brittany O during the Sunday 12:10pm Intro class was deeply disappointing. She came across as rude and condescending, which aligns with concerns expressed in other reviews. The environment felt unwelcoming, which is especially disheartening as someone who works in the fitness industry as a personal trainer and coach for five consecutive years. It is unprofessional to speak to people who are paying a very pretty price for one single workout, in the manner she did. The workout was unstructured, Brittany seemed uncertain about the flow of each block, frequently changing exercises and improvising toward the end. I had hoped to enjoy this class and include it in my own training regimen but unfortunately, I left feeling discouraged and dissatisfied. I do not plan on returning to this location.

Please aim to improve customer relations, People come to studios like this to better themselves mentally and physically, and should be lead by teachers with positive energy and intent- not in the way Britany conducted her class. The blonde lady at the front desk was very sweet...

I am giving two stars, because I haven’t got to meet the entire staff, but as my first time in a Pilates class the experience was not very pleasant. From the first moment I stepped into the class the instructor was very rude, giving such a bad attitude to me and my friend. Let’s point out that finding parking in Hoboken is really difficult. I had arrived on time, but finding parking took a lot. Me and my friend were 10 minutes late to the class and as soon as we step into the class, she screamed at us, told us if we were late again she was not gonna allow us into the class. Let’s have in mind this is a class you pay for this is not a college class or else. They should be aware of the parking difficulties. I recall our instructor name, Brittany, as the class started, throughout it, her indications were very unclear and the assistance as well. I did not feel welcomed neither motivated to come back. I’m not gonna blame Pilates for this, but I am definitely hesitant to come back at least to this...

There is no parking and staff doesn’t warn you of this before your first class, so give yourself plenty of time to look for parking. No one answers the phone when you call to ask questions, the line disconnects after 3 rings. I told them it would have been really helpful to know this in advance because I would have given myself ample time to find parking and they said “unfortunately we don’t control the parking…. Most people find a spot within 10-20 minutes…”. It felt condescending, and they were intentionally ignoring my only suggestion which was just that they should simply give people a heads up. They were gracious yesterday when I had a different random issue with the class I wanted to take, but seriously why be so dismissive when the only thing I’m suggesting is giving people a heads up on the parking situation… it’s a very normal thing for a workout...