Subway — Restaurant in Hockessin, Delaware

If I could give no stars interview I would. First, me and my wife ordered subs that took forever to get made and when we asked for particular toppings they barely put any on i.e. banana peppers (4 single slices) on a foot long. We asked for more and were ignored intentionally. When we went to pay, they refused to take valid coupons, whenever told them to keep the subs, only then did they accept them. The place also was very unclean and workers rude. The worse part is you can only email corporate about complaints in which they send to the specific store that doesn't address the problem anyway. Here was their response:

Dear William Newsom,

I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience.

At Subway, we often promote different products in new, creative ways in order to keep things fresh and appeal across the broad spectrum of our loyal customers. I appreciate your feedback and the time you took to share your point of view.  I apologize your last visit did not meet your expectation.  I have shared your feedback with my team to improve our customer service.

Thank you for being a loyal Subway® customer and we look forward to serving you again in the future.

Manubhai Patel

(The only thing I can say is that Manubhai Patel, you or your store will never have the pleasure of ever serving me or my...

Middle eastern fella that wears a soccer jersey and no uniform, from inside my car I could see him picking inside his ears and then continuing to work on the food station. I had a coupon for a footlong 7.99 that everyone received in the weekly mail, the coupon said it excludes three types of subs. I still went in thinking he was back kitchen worker and the other female worker would be making my food, but he was actually the store manage and the sub makes so he ended up serving me. He did put gloves on thank God, and then told me he was out of the bread type I was asking for and I ended up settling for one of the two types available, apparently they were all out of other bread. So once I presented the coupon he just plainly made up that the coupon is only good for turkey meat and not special subs which is not indicated anywhere on the coupon, he wouldn't honor it and wanted $14. You would think after not having the entire bread selection and coupon not excluding the sub I was getting that he would at least honor it this time, but no he just made up his own rules and rejected a valid coupon. At the end I am not too upset since what I seen him do with his ears and continuing to work on the food station and this was in plain sight view where anyone can see him through the door, I can't imagine what he does in the back kitchen where no...

I should have checked the reviews....they are stingy. If they could they will give you only the bread. Service is terrible - I mentioned to the guy in the beginning "footlong Italian bread toasted". He puts turkey on the bread and I ask him to put cheese on one half of it which he did. We continue with veggies etc and I was like....did you toast it and he was like you never mentioned. I have been to bunch of subways and whether I mention or not (which I did in this case) they always ask before putting the veggies if the customer wants it toasted. He puts the veggies like as if there's a food shortage and then toasts after putting everything on it. I also asked him to put onion on only one side which he did. Then he quickly wraps the entire sub together- shouldn't you cut and wrap it separately especially because I asked cheese on only one side and onions on only one side. I tell the billing lady - that I need it separately wrapped and she goes - you should mention that before he wrapped. And I think you should ask the customer the right questions. Not going...