Carl’s Jr. — Restaurant in Holbrook

Multiple Reviews:

Review Number 1 August 13 2024

Review Number 2 August 30 2024 ‐-----------------------------------------------------------------

Review Number 1 August 13 2024

I come through Holbrook, AZ, monthly. I've stopped at this Carl's Jr. a few years ago and swore I'd never come back.

Yesterday afternoon, I stopped here and upon walking inside I saw two people were working... one lady "Charlotta" who visibly appeared not to be a pleasant person and a gentleman working the kitchen area.

I asked "Charlotta" if they were offering any burger specials, and she disgustingly pointed to a small sign showing three offerings. I let her know which two burgers I wanted, and I specifically mentioned "extra onions" three times.

She walked away to go to the drive-thru register, and on her way, she said something to the kitchen guy. When I got my receipt from her, I noticed it didn't have a note to add extra onions. I figured she must have told the cook. How could she forget I asked for those extra onions - having said it three times because she sure acted like she didn't hear me.

Not once did she smile. She just had a face of a miserable person, and her body language and robotic moves indicated I was bothering her from counting out the walk-up register.

I was handed my bag, with some grunting noise that wasn't any kind of language I could understand, and I left.

I went to my hotel for the evening and opened the bag, and you can see the results for yourself in the pictures below. My burgers sure as hell don't even look like the presentation, nor did I get my da%$ onions.

Your results may vary. Next time...I'll just go back to the Aliberto's and blow $17.00 on Nachos or go back to the awesome Colonel Mustard Hot Dogs down the street.

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Review Number 2

August 31 2024

I decided to come back and give this Carl's Jr. another shot at "Customer Service."

This time, I was greeted by an apparent favorite in the reviews - "Kathalena".

Kathalena was great. Awesome customer service, and she even showed me the app, and it appears to have great meal values to choose from...

What people write about her shows that she is definitely an asset to the business, and she needs to know how much of a positive contribution she offers to the establishment.

Wallace is also doing a great job. My burgers were great. Sure, they can't assemble them to look like the pictures, but my taste buds say the job was done right.

Thank you, Kathalena and Wallace. You both deserve the 5 stars for this...

This was by far the worst Carl's Jr experience I've had. Came to this place to order thru drive thru. Upon ordering I wanted to place 2 separate orders but they could not do it. According to the cashier she said that there was no cameras at drive thru and could not accommodate separate orders. Never have I experienced that with a fast food. As sophisticated as Carl's Jr is widely known, some lower fast food restaurants still do separate orders. So we had to place all in one. Not only did we have a hassle about how many orders can be done, I specifically and loudly described what I wanted on my burger, I said no cheese no special sauce or mayonnaise, no tomato but add mustard. And I also confirmed that it still would come with lettuce, onions, and pickles. Upon receiving order the burger only had the buns and patty. They couldn't fix the burger so they handed us a container of lettuce , onions , n pickle. Other places will fix the order from scratch but Instead this restaurant only handed us condiments in a separate container. Management here needs retraining. It was very poor customer service. I sure Carl's Jr corporate is reading this unfavorable...

This location needs better management and needs to improve on cleanliness. There are so many flies inside the restaurant just standing in one place. There's two employees working around preparing the food for customers, which did not wash hands at all before putting on gloves. One went out to smoke a cigarette, came back in, and went straight to work without washing he's hands. After seeing this, I didn't wanna finish my food. Shortly after, the second one went to do the same. Still nobody washed their hands. The guy at the front was kind. Got my food. Good service but needs to improve on cleaning and wiping tables. Trash on the floors. And lastly, the restroom were a mess to where it looks as if nobody pays no attention to it. I had to go to the gas station to do my business. I hope the company finds someone better to impove this restaurant to top...