Tim Hortons — Restaurant in Holland

Ordered 2 sausage egg and cheese bagels. Sausage was poorly cooked. I understand it's "pre-cooked" before the store actually receives it. But I used to work for Tim's and I know what cooked sausage looks like. It Definitely doesn't have large pink areas in it and doesn't feel ice cold to the touch. I called the store to try and rectify the issue, and normally I'm very calm and understanding with these types of things. But when I called, I explained the issue, and the worker said they were going to get the GM on the phone for me. I heard the GM mumble something about sausage, and then I was hung up on. I tried to call back multiple times just in case it was a connection issue, but clearly the GM's solution to the issue was to just not solve it. Now like I said, I'm usually pretty calm and understanding about these issues. But if you start getting petty with me over something that I would've been probably the easiest person to deal with for an issue like this, I will play the petty game 10 times better. So corporate was called. I hope no one else experiences this problem, and I hope the GM strongly reconsider how they will handle the next similar issue they are faced with. Obviously I don't want anyone to lose their job. Just do...

I love Tim Hortons, and most of the people at this location are nice when I go through the drive thru but today me and my husband went through the drive thru and ordered 5 drinks and a dozen donuts. This is not the problem the woman taking our order was nice, but upon pulling up and paying for our order we heard one of the employees complaining about our order being to big and cussing. Along with that another employee was standing around at the cash register death staring us in our car. No one should ever feel uncomfortable going to any establishment that supplies food or services and be made to feel like they're the problem. It's almost like the employees that complain only want to work there to be paid but aren't willing to do the work. I understand if they don't have some food items or enough staff but that should never be taken out on the customers. I used to work for a restaurant for 9 years and never blamed customers for business or ordering something I didn't like to make. I worked there, I was aware of the menu, so I just made it anyway. It...

I used their app to order the Take Twelve, specified the time I would pick it up, and paid for it through the app. When I arrived, the staff had no idea what I was talking about. I showed them the order on my phone, but they insisted they didn't have the order and suggested that I ordered from another store. They eventually found the order in their system, but blamed me for not calling the order in after I placed it online. Everyone was simply rude, and had no customer service skills whatsoever! Once they found the order they said it was a franchised store, and the owner doesn't do anything about the problem which they've encountered previously. They told me it would be 10 or 15 minutes until my order was ready, and never offered me so much as a single Timbit for my trouble. I went out to my car to make a phone call, and after a few minutes went back in the store. My order was ready and sitting on the counter; of course, they didn't bring it out to me - everyone was pretty much just standing around staring at each other. I won't be going back...