Vito's Pizza & Subs Holland — Restaurant in Holland

I ordered a pick-up order online and was informed it would be ready 20 to 25 minutes from when I ordered. I arrived 30 minutes after that and was informed my order had not been started. I do understand this may not be the fault of anyone working, but also no explanation was given.

So I waited 20 minutes for my order, which had wings. During this period, there were wings already cooked that I heard them ask what they were for. (They were already cooked when I arrived). When they were boxing up my order, they attempted to give me those wings, which I requested fresh wings as those had sat there at least 30 mins.

So now I have to wait an additional 15 minutes for those. So now I've spent 35 to 40 minutes waiting from when my order was to be ready.

The staff were working hard, and they were busy, so it could have just been an off night. This may not be a true representation of this location, but...

They touch ready to eat foods with their bare hands, that’s a health code violation and I will be contacting the health department to advise.

Response to the owner, actually me and my brother were there and he spoke to a manager about watching the girl touch his wings with her bare hands, and then she wiped her hands on her clothes, the manager told my brother when he questioned him about the employee using their bare hands to touch his food, the manager told him your employees do not have to use gloves, we refused the other and left the store, so not sure what footage you’re looking at and of course you’re saying it didn’t happen because you couldn’t find the order under my name, well that’s because it wasn’t under my name, however the incident did happen. You need to train all of your employees that they are to wear gloves whenever touching ready...

If i could leave a worse review i would. I call this Vitos all the time i get pizza delivered all the time and i call today to get pizza and fir yhen100X cuz turnover in restaurant are ridiculous i get someone new claiming to be a GM saying they dont deliver to my house. I calmly try to explain for the 100x that i was told many time after having to call the vits in other districts that they do deliver to my house but its not technically in the area. And its not technically in the area of ANY OTHER vits either. I live i Holland. Why would a supposed gm not try to be a problem solver. Because this is an issue they dont give a crap on fixing. Customer service and problem solving is an old school service. Every time i order i spen like $50 and delivery i tip over 30%. But screw customers cuz u probably have enough...