GameStop — Local services in Holland

I'm giving this place 5 stars, half because the person who walked in 15 minutes before closing doesn't seem to understand that within those 15 minutes, closing up is much more than just pulling down a gate and turning lights off. The other half is because I had a great experience.

See, sometimes you need to reorganize displays if they got messed up by customers. You need to cash in your registers and make your deposits. You need to clean up, throw out trash, reset the store for tomorrow, turn off all radios, televisions, speakers, etc and turn on the alarm and secure the building when you leave. You need to punch out on time so that way your hours aren't messed up. It's a easier said than done, and it takes a little time. Their fault for going in 15 minutes until closing.

I was able to go in at 4:30 p.m. and do everything I needed to do and the staff was excellent. No complaints. I'm actually...

Bad customer service. I bought a pre-owned PS5. The counsel works fine, but the controller wouldn't hold a charge. Naturally, I was unable to determine if the root cause was a bad controller or charging cord. They replaced the controller, but refused to replace the charging cord. Upon trying the new controller, had the same issue which tells me that the problem is with the cord. Was told I could purchase a new one.

"Each Pre-Owned product is guarantee to work or your money back. If you're not completely satisfied, simply return the product within 7 days for your money back or identical exchange within 30 days of purchase"

Was also told to call customer service line....which provided absolutely...

Didn’t get the employee name but today is Sept 17,2025 it’s 7:14pm right now. I just left out the Holland store about 20 mins ago he was the only employee I saw behind the counter, dark hair. Hopefully management can figure this out. I did not appreciate the employees approach to me AT ALL he seemed racist and should be fired he’s not a good representation of customer service doesn’t matter what someone’s skin color is give them respect! I...