Starbucks — Restaurant in Homestead

We went here two days of our vacation. Yesterday was fine, but they made us sit at the ordering screen for a hot minute before pulling around. Normally, I don't care but there was literally no one at their window, while their line was 6-9 cars deep. The cars in line rather feel safe being able to pull in, than care about your window times.

Today, we ordered and the girl on the speaker was very rude. She started off with asking if we wanted any food, which we said no thanks. Than she didn't say anything.. a dead silence for another hot minute, so I continued with my order for my two drinks, than said thank you. Which she responded, alright. I repeated it out loud due to being stunned by her response..not a 'you're welcome' or 'thank you' back is a little disappointing from Starbucks. This girl had pastel hair coloring in it this day.

When we arrived at the window, the lady at the window seemed like she was trying to not feel awkward for her co-workers behaviour and had typical customers service.

I have managed multiple stores in my career and none of my employees would respond like that. Very unprofessional. Would not recommend...

Being a supervisor myself I understand the adherence to policies even when you don't agree with them. This place however (and I believe it's particularly this store) adherence to polices that are inhuman. Sure, don't let a non customer use the bathroom but to refuse water to someone especially when it's an older frail lady? What kind of welcoming environment is that. Luckily another patron (who will no longer go there either) overheard and stood up for her and asked for the water for himself and gave it to her. Then only another occasion myself being interrupted from my work to be told I needed to buy something to use the space. Mind you it was not busy and I had had the pistachio idk what (gross) and had been coming and buying the past three weeks in a row with that same person seeing me there. This is not a good place to sit down for coffee with someone or to do laptop work. I'd recommend any other Starbucks including the one in Florida City where they're more human. Also it's Starbucks overpriced food for the tiniest sandwiches.

On a positive note Skyler was very good on the recs and...

Watery bland drinks two days in a row. I should have read the reviews. We came here two days in a row, giving them the benefit of the doubt after the first day of poorly made drinks. Between my mom and I, we ended up wasting $25 on 4 cups of lukewarm watery bland milk rather than a Starbucks latte. I always get the same drink, so I know how it tastes at every other Starbucks I’ve been to and this was not it. I wouldn’t have bothered with a review except that they have responded to other reviews from weeks ago pointing out the same thing and obviously haven’t done anything about it, which makes this feel intentional or just that they...