Smoothie King — Restaurant in Homewood

This is a revision to my original post because you can't post a reply after the company replies to your review: It's funny that you(the owner) reply to a review in less than 24 hours after I post, but it has been almost a week since I left the message on your voicemail and you haven't contacted me, and I left my information, also you left an invalid email address in your reply. I know the games companies play. Reply to the public review as if attempting to resolve or right the wrong to save face. My original review: I ordered a 20oz strawberry lemon twist on February 15, 2025 @ 8:45pm. The young lady working was very polite. I told her I don't like styrofoam and only used plastic. She said they no longer carried 20oz in plastic but gave me 2 plastic kids cups. I left and went to drink one of them while driving home and spit it out. The strawberries tasted almost rotten and had a smell to them and I could not taste the lemon at all. I called and left a message with my contact info. But Noone has reached out to me as of yet. I have called several times since then and multiple times today and now it says you can't leave a message, or someone picks up the phone and lays it down. I don't live near this one so I can't just run by. This is the worst experience from smoothie king ever. I will definitely tell everyone about this one...

I’m not one to normally give a bad review but I do want to point out some of my frustrations and issues I have with this specific location on multiple occasions. Loud music in the lobby to the point I couldn’t hear the employee tell me I couldn’t order inside the store for some reason (it wasn’t posted anywhere that it was drive through only). Employees in general ignoring me completely and not taking my order. I’ve also had to wait 20+ minutes to get one smoothie when it wasn’t busy at all. Overall the employees attitudes here seem unprofessional and make me feel very unwelcome. I will not be coming back to this location and hope that there will be some improvement to the way the employees are trained to one do their job in an efficient way but also have a general idea of how to go about working in a customer...

Greeting Smoothie King,

I had the pleasure of receiving exceptional customer service, a fantastic atmosphere, and a sparkling+freshly prepared smoothie. It was a great experience!

Location I visited at 10:30 AM CST: 420 Green Springs Hwy, Homewood, AL 35209

My Order: Peanut Butter Power Plus 32 oz and The Hulk Chocolate 20 oz.

I want to send a special thank you to the Team Leader (Monique) and her teammate for providing such a pleasurable experience for my father (U.S. Navy Veteran) and I.

It is rare that I get him to try new things so thank you for your service. Monique led the team in impressing a long time customer and creating a new customer.

Kudos to all the staff at the Smoothie King at 420 Green Springs Hwy in...