Five Guys — Restaurant in Homosassa Springs

The staff here are really rude. This is the only place in town that I, as a transgender woman, consistently am misgendered at. I've brought this to the staff's attention before and it didn't change much. It's ridiculous the lengths that I have to go to at this establishment simply to be helped, sometimes having to raise my voice after waiting for 10+ minutes because the staff simply act like I'm not there half the time. I don't know why they seem so dead set on being rude to me, and I'm the only person that I've seen the staff here treat with this much contempt, unless it was a customer complaining about something. I'm here pretty regularly because I drive for doordash, and every time I see this company's name on my phone screen, my stomach drops. The management really need to work on maintaining an inclusive environment, because nobody deserves to be treated the way I have been at this establishment. Now about the food. Every time I have eaten from here, their patties were lukewarm and dry, their bacon much the same, salad looked dirty and tasted stale, and I don't know why but it seems impossible for five guys to produce a hamburger sandwich that doesn't have a completely saturated bun. Every time I eat five guys, the bun on the burger is soggy on the top, from some mystery liquid that is most likely grease. So all the moisture from the patty gets sucked into the bun, leaving you with a chewy, flavourless, grey hunk of meat topped with something the consistency of cream of wheat. Absolutely disgusting, but it's not worse than the way the staff act at this particular establishment, so I'll give them one extra star...

This is my third time eating at this five guys. The first 2x times, it was a to go meal. It was cold and flavorless. I chalked it up to it being a "To go" meal. Today, we went in person. It was crowded inside, so we sat outside. We ordered 4 burgers with bacon and one without cheese. They gave us all burgers that were slightly warm...toasted (hard edges) stale buns on all burgers. My daughter's hotdogs look disgusting and burnt. My son got cheese on his burger when we said no cheese. We spent $90 on a family of 5 for stale burgers that were not even hot. We ate it anyway cause we waited a long time for it and we were starving. My son couldn't finish his cause it made his stomache hurt, and he didn't like it. They gave us $10 off for forgetting the bacon on all burgers. I am not returning here ever again. So sad cause Five Guys in Ohio was one of the best burgers I ever had. Always steaming hot and fresh. I'm willing to pay for overpriced burgers if the taste is worth it. Save yourself the money and go to Burger King or Wendys..at least you'll get...

Placed an order at 2:36pm. Store cancelled my order over 2 hours later 5:03pm without any explanation. Manager was unapologetic, and said he can put the order back in but it will probably happen again. Asked for the manager’s name that I was speaking to and he refused to provide it to me. I asked a second time after explaining what proof do I even have that I am speaking to a manager right now and he told me he would hang up on me if I asked him for his name a third time. I asked him, and he hung up on me. Appalling service and whoever the person I spoke to on the phone claiming to be the manager working at the Five Guys Lecanto location on Sunday, March 23, 2025 between 2:36pm and when I called at 5:04pm he deserves to be terminated. Do better by your customers by training your staff properly.

My order could’ve been cancelled hours before without disrupting dinner plans. Inexcusable and after speaking to Mr. “I don’t have a first name” I will never be a patron of this brand again at this or any...