Pagoda Restaurant & Catering — Restaurant in Honolulu

The worst dinning experience ever! We're a half hour early but after fifteen minutes I try the door and ask if we can come in. The Host tells me no so we have to wait it out. When he finally opens the door and waves us in, he seats us at a table by the kitchen. The place is empty so I tell him I want a table with a view.Genius offers us a table by a window covered by a black screen. I refuse that table and settle for one we do like.

We head straight for the Buffet and we can't wait to sink our teeth into a juicy Prime Rib. But the Chef station is bare and I feel lost and confused as I spin around the room with an empty plate. The Bartender/ Manager informs me that it comes ala carte, as does the crab. I ordered the Prime Rib and crab anyway and was disappointed to find the meat dry; like it was cut hours ago and left out. Later I was told there was no crab and was offered the lobster as an alternative. But when that came and I bit into it, it tasted like ammonia.

They offered me King crab which surprised me since earlier they said they were out. What they meant was that they were out of Snow crab. So when that came it tasted rancid as well. My husband suggested I try the crab without the butter and it tasted better. I told the manager that the butter bowl she brought out tasted good, but the butter bowl that came out with the lobster tasted tainted. She apologized then disappeared behind the counter.

We tried to salvage the dinner so we went to the dessert table. I grabbed two slices of cake, one guava, the other chocolate and my husband went to get ice cream. The guava cake tasted like the slice had been sitting out to dry, probably next to the Prime Rib, and the ice cream was milk because the machine hadn't been turned on.

By this time we were done and paid the tab. The cost was expensive, the food was horrible, the service was bad and the...

I recently stayed for eight nights at this hotel in the "Pagoda Terrace." I have traveled a lot and this was the single most depressing room I have ever stayed in; I advocated but was never able to achieve a room change. Here is my inventory as a fair warning to future travelers:

1. The pictures on the website grossly misrepresent the furnishings. The room seemed to be furnished by shopping at garage sales and thrift stores.
2. The carpet was old and looked dirty
3. The walls were stained and looked gross
4. I noticed three kinds of bugs in the room at different times while staying there
5. In a two room suite divided by kitchen and bathroom, one of the air conditioners was broken so one room was always too hot.
6. The shower water never runs warm; it cycles between too hot and too cold from the beginning of a shower.
7. The tub is so old it always looks dirty and there was mold growing under some of the plastic faucet fixtures.
8. The elevator was out-of-service off and on during the visit and I was on the fifth floor. For most of the stay I was told no other rooms were available. One day, however, to my excitement a front desk staff person stated another room was available and it had just been remodeled. I took the time to inspect it and it was in exactly the same condition; I could detect no difference at all down to the dirty, run-down condition of every surface and the broken air conditioner. This confirmed that my room was not the only problem....

The servers are somewhat responsive, but they even apologize for how short staffed they are, and they have such a limited menu. We waited for 30 minutes before the server took our orders, and then another 25 minutes for our food to arrive. I had the Loco Moco, but it was really dry and salty. It tasted more like the 7-Eleven Loco Moco. Not impressive. Their coffee is also not very good at all, and it’s weak. It might be okay for tea drinkers though. There is no atmosphere whatsoever. The general feeling is of a hospital cafeteria, and even that is a stretch. I wouldn’t call this place “clean” either, as the carpet was badly stained and had an odor coming up from the floor. They also offer a small menu of breakfast items for hotel guests, but the visual on that menu is pretty pathetic, and doesn’t look worthwhile, unless you’re a super light eater. Again, it’s for hotel guests, so it appears to be an appetizer menu, and not a complete meal. I wouldn’t recommend going here if you’re interested in having a good breakfast. It’s a skeleton crew serving skeleton breakfasts. I would have given it 1-Star, but the servers were apologetic, and also the food didn’t make me sick, at least. There is extremely limited parking for the restaurant, and when the 5 spaces are full, then you have to pay for parking across the street at parking meters or Ross...