Starbucks Kahala Drive-Thru — Restaurant in Honolulu

Went through Kahala drive thru as I do every morning and this time my son noticed never have cream cheese inside his bag... we parked I sent him to the window with his package to teach him how to go up and talk people... I saw the guy lean forward grab the bag to look at the tag and turned my son away... When I went up I said why'd you turn my son away? his response was oh its 1.25 and policy... I said we order it this way every-time and they always put cream cheese with our bagel (I have receipts to prove it & never ever had a problem with this)... So I said could you please let it go this time for him he's just a kid? and continued to say no and its policy...so I paid the $1.25 for it and as I walked away he told the lady oh sorry she didn't wanna pay for her cream cheese So I turned around and said you no turn away kids like that. He had NO business telling the people behind me what just happened... He was sassy & very rude. I'm not asking for freebies but I just asked whats different from the other times I ordered it this way. He said the workers are not suppose to do that. Even their coworkers not on the same page. Thanks ZAC for embarrassing AND shaming my son AND telling others our...

Came here twice for the convenience...but will not be stopping by anytime soon, as long as Asian guy with the ponytail and local girl moves on from this store. Both times they got an order wrong, and when we brought it to their attention, they take the drink and throw it in the dumpster out of disgust...uh, it was your fault for not getting the order right in the first place...ON 2 DIFFERENT OCCASIONS...same attitude, by 2 different workers! Then when they give you the correct drink, no apology for waiting, no thanks for our patronage. If ponytail guy and local girl can't be courteous, friendly, nor professional...get out of the service-oriented field! Starbucks you're better than...

Waited 20+ min for my mobile order after the confirmed pick up time. Apparently the printer jammed. Would've been faster if I went through the drive through. But this is why I'm giving 1 star....of all of us waiting for our very delayed mobile orders...only some customers were randomly given a recovery card (regardless on the size of the order) so everyone waiting could see who received and who didn't receive one while waiting for their orders. The girl before me who came after I arrived and waited 5 min received one while I (who waited 20+ min) didn't get anything. Annoying that there was no consistency in their service...