Fun Factory - Kahala Mall — Attraction in Honolulu

Scammed us out of a lot of money. Teenaged staff just say call “the boss” on a number that goes straight to voicemail. “The boss” never got back to us. Beware.

There are better arcades on island - this is actually the worst.

Spent over $500 for their gold card to get half-price games on Tuesdays. “Ok great,” we thought. We were going there weekly. Then I check my balance and find that we were paying full price for everything since we’d got the card. Why? Because we have to secretly check in to get the 50% off! Since when? Where is that written? No signs. No one told us when we SPENT $500 TO GET THE 50% off AND they didn’t even check us in on that day. The kid knew we were there for the 50% off!! That’s why we feel it’s a scam. In truth, it’s false advertising. We saw a sign that advertised 50% off games, then asked to buy it. We never received it.

For those that don’t live on island, go somewhere else. This is a low-end arcade with full-price games that match the price of Dave & Busters. Why wouldn’t you...

Entrance and store is full of mainly gambling games like claw machines and other games of chance, when I was a kid it was a real arcade. The gambling games are placed right next to toddler games and rides with stuffed animals as prizes. This Arcade operators could adopt more ethical practices, ensuring machines are reasonably winnable and clearly disclosing the odds of winning. My daughter likes their kiddie games but someone found our card on the ground and spent all our money and tickets, since they didn't bother IDing for redemption. We explained what happened, then got strung along by the staff for a month about their loss protection only to be refused to return any...

Don’t waste your money on the claw machines. I have played at many arcades to win stuffed toys, I play claw machines every time I travel which is fairly often. It’s sort of a hobby for me, these claws fully released before the hole. I tried a hello kitty claw machine and got the toy over the hole but the claw didn’t release over the hole, it paused for a moment when it should’ve released. The claw then moved an inch right of the hole, let go of the toy, closed its claws again and went over the hole and released a second time. Trust me I play tons of claw games, do not waste your money on the claw games, they are rigged! If you’re a claw gamer you should...