The Tchin Tchin! Bar — Restaurant in Honolulu

We sat at the bar for a quick drink. We were greeted with a mumbled "vaccination and id" to which I couldn't make out so I asked "what was that?" The bartender repeated in an inconvenienced tone "vaccination card and id". First point of contact = not good. Tip #1- your customers are not your inconvenience. The only reason you have a job is because of your patrons. After this exchange we sat at the bar. 6 minutes later and still no service. There was one other couple sitting at the otherwise empty bar. So it wasn't that she was "too busy". What could it be? She had a few seconds to spare to take our order (I was watching her). A couple minutes later her bar back finally takes out order. Tip #2: a customer should always be greeted within the first couple of minutes of sitting down. And in no situation should you prioritize wiping down your bar over greeting your patrons. We drank our drinks and then asked the bar back for our tab. Upon signing only then did he try to make conversation. Tip #3- when you ignore your patrons during their stay and only attempt small talk after dropping their tab you're sending the message that you are more excited to see your patrons leave than stay. So, make small talk during their drinks. This shows you're interested and thankful for their patronage. Their bar staff needs training on customer service and an attitude check. This is not "their" bar, it is the owners bar and I know the owners would expect more of their employees. You customers may have 20 years of bartending experience at local bars, dive bars, luxury hotel bars and high end restaurant bars... treat everyone like you're thankful for...

Walked in last night and there was a 45 minute wait, which was understandable given it being a Saturday night. We patiently waited for our table and arrived back up the stairs when notified that our table was ready.

As we ascended the stairs, a group of 3 in front of us walked over to our table since no one was at the front. The manager, Kelsey, thought they were in our party to which we said no and let her handle the unfortunate situation. I did not see her approach the table but she did come back saying, “they were aggressive when I told them to leave so let’s have you guys wait for another table to get up and leave.” We stood there awkwardly for an additional 10 minutes as she handed us menus right at the entrance of the bar to appease us.

Finally got a table (comically next to the party of 3 that sat at our original table). We voiced our dissatisfaction to both the manager and the three men who selfishly took our table. The men were confused as they were never asked to leave, and weren’t even informed that they had taken an entire party’s table. They even offered to give up the table due to their mistake. At this moment, Kelsey, trying to save face, ran up to us and immediately and told us to leave as we were not going to be helped due to the incident caused by none but herself.

Funny, as it was easy for her to kick us out, but was not able to with the gentlemen that took our table we patiently waited 45 minutes for.

Thanks for this comical and memorable situation. Truly pathetic...

Recently had a pre-wedding event here!! If you are thinking about having a full-buyout for a party/event I absolutely recommend this place. Staff is absolutely amazing and accommodating for all of my guests, and they even got myself and my husband food separately because we were so busy entertaining during the party. My guests LOVED the food and the drinks! The layout opens up to the back patio, and the entire space is very well kept and inviting. Thomas is the absolute BEST manager, he is super responsive and answered every single question that I had before the event (I had A LOT), and made sure during our event that we stuck to our budget limits. We really can’t thank him enough for all the hard work and for helping our welcome party be a great success!! When I come back to visit I’ll be sure to be back here and will definitely be eating at Livestock...