Amy's Cupcake Shoppe — Restaurant in Hopkins

I want to start by thanking Amy's for making us an allergy friendly wedding cake. It was very good and we really appreciate them making us something for our big day. However, we had some hiccups along the way and also on our wedding day. Let's start with the tasting. Everything went perfect we were very pleased with the business and knew that we wanted them to do our wedding cake. We picked our flavors and we made our deposit. Closer to the wedding I reached out to the bakery to finalize some things and they had no record of the flavors that we chose and there was some confusion over the deposit that we left. At the tasting they said they were going to supply a cake stand, that will come into play later. My mother came to town over the summer and I wanted her to try the cake so we stopped in the shop one day to just get a cupcake. There was some cupcakes that were labeled allergy-friendly and I asked the girl at the front desk if they were soy-free. She said she didn't know and she just left it at that. I thought that was really weird because the Bakers are right in the back.. I really didn't see a reason why she couldn't go and ask if they were soy free of not. If they were soy free I could have bought a bunch of them. The bakery told us our deposit is due at the end of August however at the end of August we didn't get an invoice so I called the bakery to pay. It took a little while for them to figure out my bill but they sent me the invoice and I paid it. Not a week later did I get a new invoice from someone else as if I never paid. the weirdest thing about it was that the new invoice that was sent to me was cheaper so I overpaid on my original invoice. They apologized and refunded me right away. Before the wedding a coordinator said that they would decorate my cake at the venue with my wedding cake topper and flowers. I asked beforehand if I needed to bring those items to the bakery and they said no they would decorate the cake at my venue. I told them I would leave the decor in the kitchen and when they brought it in they could decorate it then. I'm so glad I checked our cake before our wedding started because I found it completely blank. They didn't put any of the decor that I left them so me and a bridesmaid had to decorate it really quick. Also as I mentioned earlier at the tasting they said we would have a cake stand but no cake stand was left with the cake. Thank God we brought our own because I had an Inkling that something like this might happen. My final thoughts on Amy cupcakes is that their Bakers are phenomenal however their staff is very subpar. I want to leave Amy's a good review because I love the way our cake tasted but customer service was just not that good. I hope that they take this feedback and tighten up their staff. I feel like Amy's has a potential of being a fantastic Bakery for weddings however after our experience I probably would not recommend them right off the bat. I hope they continue to grow in a positive direction and acquire a well-educated staff that are versed in all of their products and...

Unfortunately, I have to give this bakery 1/5 rating due my experience I had with them on my wedding day. I paid over $1000 for my wedding cake, 4 tiered cake with design and sheet cake to feed ~200 guests. During the transportation my cake was dropped unfortunately. Although I am unhappy that the cake was dropped I understand that mistakes can happen. The bakery worked to make another cake quickly and get it delivered before the reception, which was great. This cake was only 3 tiers and did not have any design, which was disappointing because I had made the cake the center of the ballroom on display. I wish they would have contacted me beforehand if able because I would have said not to display the cake at that point or to try and get my florist to add some details to the cake to make it prettier. Regardless, it happens and I understand that in the high stress situation this would be difficult to coordinate. What I am really the most upset with is that Amy's Cupcakes attempted to still get me to pay the original price of the cake with a $100 gift card to their shop for the inconvenience. That is terrible customer service in my opinion and if it was my business I would have compensated the entire cost (wedding cakes are a big deal!). I went back and forth with them multiple times to try and get the cost down and they resisted but finally agreed to paying me back $300, not even half of the total cost. I am sorry to leave a bad review but if I had to plan a future wedding I would not want to go with...

I needed a last-minute gluten and dairy-free cupcake for a friend's birthday. I called Amy's, and they informed me they had a vegan, gluten-free burnt butter option that was "most similar" to white cake (which I was looking for). I quickly drove there and grabbed two of those and six other flavors for the rest of my party.

At the dinner party later that night, my friend was amazed by her special birthday cupcakes and couldn't stop raving about them. She said they were absolutely delicious. I usually don't eat specially-made cakes because I don't have any allergies, but I tried a bite, and they did not disappoint! Unbelievably divine!

Oh, and the frosting - can we talk about the frosting for a second? I usually take off 3/4ths of the frosting on any cupcake I eat. I gobbled up all the frosting on Amy's cupcake. It is amazing. It is light, but not too whipped. It is flavorful, but not overly sweet. I'm not sure what she is doing, but it might just be the best frosting I've ever had. Strike that - it is the best frosting I've ever had.

My friend and I are planning a trail walk now, just so we can go get burnt butter cupcakes again! Amy's Cupcakes has really nailed it. We will definitely be...