Dunkin Donuts — Restaurant in Horizon City

At approximately 10:15 p.m., my family of approximately 10 entered the establishment to purchase coffee and donuts. Initially, the donut selection was limited, which I can comprehend given the late hour. However, the situation escalated when the hot coffee was unavailable, and even the cold coffees were prepared incorrectly on two separate occasions. Furthermore, the staff exhibited an attitude, suggesting a lack of motivation and willingness to provide service. There were three staff members present, and none of them demonstrated any initiative or exhibited customer service skills. To make matters worse, two staff members informed us that we were required to leave. When my uncle pointed out that it was 10:43 p.m., and the establishment’s closing time was 11 p.m., he was repeatedly told by another team member that we need ro leave. This response was accompanied by a significantly more confrontational tone. Given that the establishment closes at 11 p.m., why were we asked to leave? It appears that they are attempting to conclude their shift early to commence their weekend. However, for us, this is our weekend, and the establishment is expected to provide a service that justifies the expenditure of our hard-earned money on their products. Unfortunately, it seems that the staff has failed to fulfill this obligation, as their job is primarily focused on customer service, yet they are unable to perform this function effectively. This incident is merely one of many consecutive negative experiences that have prompted me to write this post. I am currently seated outside the establishment...

We have been to other Dunkin Donuts and have NEVER received the bad attention we did on this location. Since we got there, we noticed the screen they have on the Drive Thru was not working, so we grabbed our cellphones to check the menu online (there was no cars on the line) the lady asked us if we needed help (cause we were taking long 2 min) and my husband told her that we were looking for the menu since the TV wasn’t working. Then we decided to go directly to the window to see if she could help us with the menu. When I tried to explain I repeated that the TV wasn’t working so I wanted help with the menu and she interrupted taking it VERY personal saying : I KNOW OUR TV ISN’T WORKING THAT’S WHY I ASKED YOU IF YOU NEEDED HELP. My husband responded, yes, that’s why we came to the window to ask for help. And she rudely responded: well, then what can I get for you. (When we told her we couldn’t see the menu). I got mad with her attitude so I just told her you know what? We don’t want anything. Sarcastically she responded: okay have a nice day! While shutting the window while we were still there.

Obviously we got mad cause we didn’t have an attitude before, we just wanted help to see the menu and when I said the thing about the TV she took it personal like if we were complaining when we weren’t.

In conclusion, I see why this location has very bad reviews. That’s not good customer service at all! we were Dunkin Donuts lovers but we don’t want...

Have given this location multiple chances and the benefit of the doubt but it continues to disappoint and be the absolute worst Dunkin and business I’ve been to in this area. I just picked up a coffee and donut and specifically asked for light ice in my drink. When I get it there is so much ice I can’t even push the straw through the ice. I let the young man know nicely that I had asked for light ice. He takes it to the barista who instead of adding coffee or doing the drink over takes ice out and gives it back saying the ice that’s left will melt and make more drink. That’s is the most asinine thing I have ever heard. This is a 6 dollar drink and instead of treating it as such and doing the right thing they decide to give me this.

On previous visits I have been parked for over 15min as I watch others who came after me get their orders and leave. When I walk in and let them know all I’m waiting for is a coffee and how long it’s been I usually walk in to them still not having the drinks ready and them not even knowing what I’m talking about.

Avoid this location at all costs. Better yet go to one of the 4 Starbucks in the area. Anything is better than...