El Botanero Mariscos — Restaurant in Horizon City

Was trying to place an order and the guy who answered (pretty sure it was the owner) told me they don’t take phone orders. Fine. He said to just drive to the location and they’d serve me as long as it was before closing. I trusted that, wasted 15 minutes driving over, only for the cashier to say they couldn’t serve me because they were “about to close” with 25 minutes still left on the clock. So I called the number back several times and now the owner conveniently doesn’t answer the registered number to his own restaurant.

The communication here is terrible. The owner clearly has no control or authority over his staff, and the employees shut things down early, cleaning the kitchen before actual closing time, which basically wipes out most of the menu for paying customers. It’s unprofessional and shows a complete lack of respect for people’s time and money.

This is exactly why small businesses struggle, when you treat customers like an inconvenience instead of a priority. My experience was nothing but frustration, wasted time, and disappointment. If this is how they run their business, I won’t be back, and I wouldn’t recommend anyone else waste their...

I was standing outside the truck a few minutes before opening time. They saw my son and I standing there waiting to order but didn’t acknowledge me or anything. I didn’t want to rudely knock on the window exactly at 12:00 so I patiently waited for them. Around 12:15 as people begun to form, one man went over to knock on their window and they just started taking his and over one else’s order. Frustrated I just left.

Update- I decided to give them another shot. I called several times to see if they were sold out yet but no answer. No update on social media to let people know they were leaving. I messaged on instagram and no answer. I show up and they had left. This...

I was finally about to get try this place last Friday and OMG! Best ceviche ever! I am so picky about my ceviche because it's so easy for the shrimp to get rubbery or they make it spicy. This place made it delicious! plus they are on point on their social media. Always posting amazing pics of their food and the food comes out like that! I love that I know where they are going to be and the humility to even post other food trucks that will be with them is really appreciated cause I can give options to my kids now if they aren't in the mood for shrimp so I can still get my Ceviche fix. All in all, I found my first favorite food truck of El Paso! Can't...