Firehouse Subs Southcenter Shopping Center — Restaurant in Hot Springs

This occurred 6/24/25. My husband ordered two medium sandwiches, a cookie, and a drink at 7:00PM. The timer said it would be finished by 7:25PM. I pulled into the firehouse parking lot at 7:25PM, walked into the store thinking it would be ready to be picked up. To my surprise, there were two younger ladies working when I walked in. They both ignored me, looked me dead in the eyes, and would turn around and continue to ignore me. After 3 minutes of waiting at the mobile order station , I walked over to the ordering station to let them know I had a mobile order. It took an additional 2 minutes for someone to even talk to me. The lady at the register asked me what I was needing, and I replied that I had a mobile order that was supposed to be ready by 7:25. She looked at the other girl and laughed. She then asked the girl cooking if my order was finished. The other woman cooking the sandwiches said, no with a shake of her head (no words). I stood there and waited until 7:55PM before my meal was given to me. Marshall was a worker that came in around 7:45 or so, after a break I presume. However, he got going on the order and I finally got my food at 7:55. Those two girls were rude, with terrible customer service . They made me feel as if I was in the wrong for them not doing their jobs. I can honestly say I have never been disappointed in this particular firehouse, but today that has all changed due to the poor customer service shown by those two young ladies. I love the food here and so does my husband, but we won’t stand for that kind of...

Soooooo much better than Subway- hands down. There is seriously so much meat and filling that you don’t even need to pay extra for more. Plus the sub is so warm (steamed 🥰), flavorful with their own creative fillings and sauces- they are perfect the way they are. Personally I feel like less is more here when it comes to toppings. Sure everyone loves a supreme time to time but you really get the flavor profiles that compliment the sauces and the delicious bread when you pick just a few toppings, like grilled onions and peppers for example.For a chain this sub place takes the cake all day! I got the New York Steamer which is corned beef and pastrami with a delicious Mayo and Italian dressing. Honestly I’m not a big sandwich eater but I seriously craved one the next day. It is like the dinner sub of subs, where others taste like skimpy hot and cold mix of a salad on bread you have to toast to be warmed. Also, you get a pickle and If getting a soda, the Coke is super cold and fresh tasting. Craving a sub from a chain, please do yourself a favor- go here. NOTE: they have awesome unique sauces in To go packets like A1, sriracha, Texas...

I love Firehouse Subs. This franchised store often has ran out of meats needed for their sandwiches. I would have given it 4 starts when I first started going here, but it was when most stores had punch cards and they would not and do not honor national promotions. About 1 out of three sandwiches have been dried out, or had a lot of gristle. If you eat at Firehouse stores, you know that you pay a lot more for their subs and expect food quality to reflect the price. I have recently tried them again, with new managers, and the food has been better. We shall see if they keep a friendly atmosphere and food quality up. They usually have all the hot sauce and spicy selection you could want, which is a good thing. I stay cautiously optimistic, but only time will tell. It's a better than average sub shop overall, as a franchise goes, but it is not like a New York deli sandwich. In all fairness, those family deli's are hard to find now days. Overall, higher...