Boston Market — Restaurant in Houston

This location is below par compared to the other franchises. First red flag was when they were serving my food in a to go platter. I replied I’m dining in. We serve everyone like this… that’s when I knew I messed up. Chicken was old but warm. The sides looked beautiful behind the glass. Plastic to go silverware in plastic bags was what I was given. No large straws we’re put out just the tiny red ones. The tables were bare and plain. No salt and pepper shakers nearby. Employee shouldn’t be going to a bathroom with their apron still on. Horrible. Trash was full so I left my trey neatly stacked with the other ones full of uneaten food. It was so depressing eating there. I even caught the manager staring at me having second thoughts as I ate my food. I expected a home cooked meal experience with hot food served on a plate, salt and pepper shakers at the table, real silverware and some easy listening music to set the vide. The music was pop. The manager was only there to collect a check and his employees shared his leadership goals. I knew eating near FM1960 wasn’t a good idea as long as I chose the right place to eat where I would enjoy my meal. I was wrong. Someone actual posted a photo dining in eating from a to go...

I placed an order for delivery and the entire order was wrong. I called and talked to the manager who wouldn’t tell me her name but she has the worst customer service I have ever seen. This was on May 16, 2022 at around 9 o’clock. I asked for her boss’s name and all she could tell me was Jobe. I asked when he would be there so I could speak to him about this and her answer was “I am not allowed to give out that information “. She was defending the entire order being wrong. She told me that they don’t carry the items that I ordered so she was told by her boss to substitute whatever she wanted. If you are going to do business with this location, I would highly recommend that you go in and dine in only and hope that you get the food that you ordered made correctly. Basically her answer was that there’s nothing that she could do about it. Customer service these days really needs a makeover. As much as I used to love Boston market it is off of the rotation of places that I will eat from now on and I will definitely...

Recently came here with my husband for dinner after the gym. I have to say that a drastic change in customer service had me extremely blown away. Immediately entering the doors, we were greeted and were told that they were stocked on everything. Usually coming in an hour or so before closing time, they typically run out of certain things.

I had the turkey dish with two sides and corn bread. My husband opted for a more healthier selection of the chicken Caesar salad. After paying, the lady was nice of enough to tell us she would bring it over to us.

As our meal got brought out to us, she informed me she brought out a side of gravy just in case I wanted some. That was probably the nicest service I’ve received from this location ever. I was amazed! She did forget my husbands cornbread that came with his meal, but I didn’t even bother since she was extremely nice and my husband did not...