Chuck E. Cheese — Restaurant in Houston

On Sunday, June 4th, I was invited to attend my little niece 2nd Birthday Party being held at this location. When we got there to set things up, we noticed our table was setup for the party by the staff, but no one alerted us to where the table was. I had to locate a staff member to show me which tables were ours, and she rudely showed me. Our party assistant was remarkable. She was very attentive to everyone's needs once we got settled and people started arriving for Rhemy's party. We ordered extra pizza at the table for the party, and went up front to order more pizza and salad for those wanted salad. I paid quite a bit of money there to make my little niece adult guest comfortable while the children played on games. As my sister and I proceed to the bar to get our salad, my little niece (4 years old) walked up to me and asked if she could have some potato salad, and I happily replied yes. I told her I am getting potato salad as well and that she could have some of mine off my plate. Instead of me placing the potato salad on my salad plate, I went ahead and got 1 skoop of potato salad and placed it on the pizza plate I also was given by the cashier for my pizza I just ordered. I did not want my potato salad mixed with my dressing from my salad. As long as I have been going to Chuck E Cheese, I've done it the exact same way every time and was never told I was doing it wrong until that day. This staff member waled up to me and loudly said to me, "Ma'am you can't feed your whole family off the salad bar!" and shuck his head in discuss as if that was my intentions. Immediately I stopped and asked him what did he mean about that statement and that it was very very offensive. He in turn started saying all types of things about how sick he was of people getting the salad bar and try to feed the other people off one salad. I told him that was not the case with me and how dare he suggest otherwise. I have proof of the amount of food I am paying for for the party attending my niece party and that I had no need to steal from a salad bar! He continued to yell and made me very upset! I started yelling back at him stating how RUDE HE WAS TO BE ARGUING WITH ME IN FRONT OF THESE CHILDREN AND OTHER FAMILIES THERE! The Manager Lupe came to see what was going on and to me appeared to be taking his side saying they have had problems before with other people doing that. I got so furious I started crying. How dare they accuse me of that because of other people! I GOT A SCOOP A POTATO SALAD THAT I PAID FOR AND PLACED IT ON MY PIZZA PLATE! If that was wrong to do, he had millions of other ways to handle this with me. I WANT HIM FIRED AND WILL NOT STOP UNTIL HE IS REMOVED FROM CHUCK E CHEESE! That type of aggressive behavior should not be allowed...

I just got home from visiting your Willowbrook location today and was horrified with what I saw happen. I wanted to see if the door checker would stop my son from leaving with another person that didn't have a matching stamp on his hand. At first the gentleman did the correct thing and checked both hands of the individual carrying my son. After realizing that he didn't even have a stamp on his hands or arms, he looked at him and said "Go ahead and go". I sat there and watched the entire thing happen as a "possible" stranger carried out my 2 year old son. When I walked out a very short time afterwards, I told the employee, "Next time, you need to be more careful because you just let my son leave with another person that wasn't his father and didn't even have a stamp." To add insult to injury, the employee smiled and smirked at me as I left the building thinking it was some sort of joke. I put my child in my car w/ my wife and went back in to talk to the manager and explained to him the severity of the situation and he talked to that individual on the spot. This is very alarming that this was able to happen with everything you see in the media these days about protecting our children. I would have never expected to see just how vulnerable my kid could be at a place whose statement is "Where a Kid Can Be A Kid" and to be smirked at to my face when telling the employee that I could've lost my son today because of his carelessness. This is completely unacceptable and I hope that no parent ever has to experience the utter disregard for the safety of their child's life like I did today. What is the point of having these security measures when you're not even going to...

I love coming here unfortunately one day on my daughters 2nd birthday a altercation happened between me and another customer the machine my other child was playing on needed some assistance because none of his tickets came out so I had my sister who was pregnant signal someone over to help us he came opening up the machine and a Hispanic lady walked over and tried to let her son play on a game that needed assistance so I said excuse me we’re waiting on our tickets to come out nicely she straight up got an attitude with me she came there drunk talking about it’s just some tickets, so clearly others were saying the guy was working on the machine she’s going back and forth with me but a Hispanic employee came over to me and said I’m going to have to ask you to leave without asking what’s going on just told me that we needed to leave I was sooo upset because I come here all the time for a peace of mind with my kids and they asked me when we got to the car why they didn’t tell the other lady to leave, I just said it’s messed up babies ppl in this world decide who they pick and choose to side with, no explanation needed life sometimes isn’t fair just because who you are, but you have to stand up for your self anyways the lady ended up leaving and about 5 minutes later of gathering my family I was highly upset and left, my grandmother had a saying why be some where your not wanted it’s cool tho God sits high...