Burger King — Restaurant in Houston

I visited this Burger King on Irvington... don't go there... we placed an order for 1 whopper 2 whopper Jrs (.one with no ketchup and no onions )1 King Fish and 3 small fries... when I get up to window they tell me I didn't order any fries.. well the 2 passengers that were with me heard what I told the person taking my order.. so I repeated the order to the young man that has no customer service skills just basically didn't care... all he said was you didn't get fries.. Well I asked him can you please add 3 small fries... he said he couldn't... I said what do mean you can't add 3 fries... so I asked for the manager.. she came to the window and basically told me she couldn't add them to the order and if I wanted I would have to get back in the line... I told her that was ridiculous...so I paid for the 3 fries... and walked back in to get my fries that shouldn't take but maybe 3-5 minutes....well I saw her take one basket.of fries out and while I still there patiently assuming I would get my 3 fries well they made me wait until the next batch was cooked and finally gave me my 3 fries....of course I was upset I will never ever visit another Burger King in this lifetime... your staff needs to go to Chick Fil a for training session with Customer service....I will tell everyone I know what a bad manager you and staff ...

Went Threw drive thru had a code for a free whopper with purchase of small drink an fry request extra mayo an onion and to add cheese then request another whopper with cheese extra mayo an onion as well get to the window pay my order pull up a bit to check my order an it was wrong so I go back around an girl at window was talking mess back an forth with me rolling her eyes very bad additude no respect at all asked for the manager same thing smirk on her face while disputing my order ask for cashier name so highly Recommend checking orders before you leave also name tags should be mandatory an the cashier had the nerve to tell me go around an get in line again cause they're is a long line an like I told her I'm a customer as well had you paid attention better my orders would have been completed an correct I did not move until I got my order an the whole time I could see them talking about me but meh who cares Districk Manager needs to handle Employees A Bit Better as well the manager that's on night shift this was the worst service ever...

Last time I was there I went inside to order, I waited at least 10 mins to order. At one point the manager comes to the counter & there was another Burger King manager there she said something in Spanish then they went to the back. Literally me and other customers were waiting to order. She took so long to come back a customer in front of me left. When she finally came she said she was busy. I did point out the lady could of waited & she could of helped us first. She was rude and still said we'll I was busy. This time I came through drive thru, at the window I wanted to add a cheese burger to my order. The girl at the window said I could at the cheese burger I would need to get back in line. She said it wasn't her fault the manager wouldn't allow it. Really the cheese burger would of taken seconds to make. The manager is unprofessional & doesn't put the customers first. I will not be...