Chick-fil-A — Restaurant in Houston

I've lived near this place for 20+ years, and I've never had a complaint until today, but you CANNOT order breakfast ahead of time and expect to receive it if you arrive after 10:30. Why? Every restaurant has the ability to do this, especially once the pandemic highlighted the need for curbside ordering. Curbside ordering not only minimizes contact, but it allows the customer to have the food ready and waiting PRIOR to arrival, not AFTER. The purpose of curbside ordering ahead is rendered almost useless as I later discovered Chick-fil-A neither charges you for your order, nor do they fulfill it until you arrive, even if you place it online ahead of time. What's the point of this? It's only saving me the minor inconvenience of pulling out my wallet and not having to walk inside, but it's not actually helping me secure the breakfast sandwich. While I appreciate the attention to the quality of their food, this is absurd. I did an online order for a breakfast chicken biscuit (entering in all my payment info as well) before the hard 10:30 breakfast deadline because I couldn't get out of a work meeting before that time. Once I parked at curbside, I saw my order completely disappeared from my online paid page where seemingly it had been paid for from my end. So I never got my sandwich.

In ordering ahead, the customer understands the quality or temperature will not be the same as if it's made on the spot. Chick-fil-A, every other restaurant has kept themselves current by adapting to ACTUAL curbside expectations. Please consider following suit, or simply do not allow the ability to order breakfast ahead if you're not going to provide what the customer thought they ordered and paid for. Not fulfilling the order until arrival and asking them to wait additional time, albeit minimal is not an actual curbside order. Just fulfill the order ahead of time, set it aside (like every other restaurant does) and charge the customer so they get what they paid for. Breakfast does not need to be a...

Chick-fil-A, a beloved fast-food chain, has a rich history intertwined with its Christian values and unique business model.

Founding and Early Years: Chick-fil-A was founded in 1967 by S. Truett Cathy in Hapeville, Georgia. From the beginning, Cathy infused his Christian beliefs into the company's ethos. The first restaurant introduced the famous Chick-fil-A Chicken Sandwich, which quickly gained popularity for its delicious taste and quality.

Christian Values: Chick-fil-A's commitment to its Christian values is evident in its corporate purpose: "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A." This commitment is reflected in their dedication to providing excellent customer service and supporting various charitable causes.

Closing on Sundays: One of the most notable aspects of Chick-fil-A's business model is its policy of closing on Sundays. This practice is rooted in the founder's religious beliefs and a desire to provide employees with a day of rest and worship. Despite potential financial gains, Chick-fil-A maintains this tradition as a testament to its values.

Success and Expansion: Chick-fil-A's commitment to quality, service, and its unique business practices have contributed significantly to its success. The chain's focus on customer experience, paired with their delicious menu offerings, has garnered a dedicated customer base.

Community Involvement: Chick-fil-A is also involved in various community initiatives and scholarships, showcasing their dedication to making a positive impact beyond their restaurants.

In summary, Chick-fil-A's success can be attributed not only to their tasty menu items but also to their unwavering commitment to Christian values, excellent customer service, and a unique business model that resonates with...

We’ve been loyal customers here, coming once or twice every week, often choosing this location over the Chick-fil-A near our house because the food is great and Ray in particular is absolutely amazing. Unfortunately, the management ruined that loyalty with a shocking lack of common sense and customer service.

Here’s what happened: I bought a sandwich for my child. Because it was poorly placed in the box, it slid out and hit the floor when she tried to grab it. I went to the counter and explained, and the girl working kindly told us “no problem, just throw that one away” — so I did, expecting another sandwich would come out shortly. After waiting over 10 minutes with my daughter sitting hungry, I asked the manager about it. His response? He said yes, he was told I wanted a replacement sandwich, but because I didn’t pay for it, they simply didn’t make one.

So let me get this straight: instead of communicating that to me, they knowingly watched us throw away a sandwich, watched my kid sit there without food, and let me wait until I had to ask again—all over a $6 sandwich.

I wasn’t asking for charity, and I wasn’t even asking them to take fault for how the sandwich was boxed. But good management communicates, cares about customers, and understands the value of a regular family who spends money there week after week. This management team clearly doesn’t.

It’s sad, because the food is excellent and people like Ray go above and beyond. But management’s choice to prioritize six dollars over customer experience is something owners of this franchise should be embarrassed about. It’s the kind of penny-wise, pound-foolish behavior that drives away loyal customers—and in this...