Chopan Kabob House — Restaurant in Houston

Owner, thanks for your reply. Please see my photo’s. We are not confused by the location. It is definitely your restaurant. The man came out from the kitchen. The voice of the woman that we could hear on the phone spoke Farsi. A language we understand. There were no other dinner’s. He was a youngish man, wearing a baseball hat. To describe him would sound generic. Perhaps a general conversation with all employees would help. As a business owner myself I am very conscious of the behavior of my employees towards my clients. It ultimately reflects me and affects my business. Thank you for your time.

We enjoyed our dining experience here in terms of the service provided by the waitress and the quality of the food. The restaurant was empty and we were the only diners on an early Monday evening. Ordinarily I would have given a 5. The only reason I did give at least a 3 is that the restaurant owner doesnt deserve to be punished by the ignorance of an employee. Here is our disappointment. The cook came out into the restaurant, walked over to the window by our table and was talking on the phone to a female. Maybe his girlfriend... who knows. In very clear English he said he hates this country! He used more colorful language than I have described it as. He made sure that we could hear him very clear and repeated it to be sure. This turned our stomachs and ruined our dining experience. Let me be clear. I'm Australian and my partner is from Afghanistan. Both of us are immigrants and love our lives here. This should never have been spoken where guests could hear it, if it had to be spoken at all. It's incredibly offensive and not at all appropriate. To the owner of this restaurant, we won't return, unfortunately. We hope this information is well received and you are able to attend to it...

Look. The food is in between ok and good. I know people who love it, however the service is so awful and it's not the wait staffs fault. They work hard for the large crowds and unmanageable number of people. This falls squarely on the owners/management. You have a unique offering and food menu that is liked by a target clientele. Hire a manager, hire more staff and get organized, it's a total mess... Reservation for 8:45, didn't get seated until 9:15. Had to ask for water 3 times and when it came the glasses were dirty with stuff floating around in them... We asked for bottle waters, but they never came. We had to get up to grab some ourselves. Every thing came out and was dumped on the table because the wait staff were so overwhelmed. Nothing was wrong with the food and it was ok. However when you operate with a chaotic approach, it is received poorly. You have customers (which is why they are slammed), good menu and food offering.... You're doing something right, but if you don't change your approach because you either don't know about customer service and how to take care them ...or you don't care what they think because you're busy... They will stop coming, because it's not worth the poor experience. BTW... Read other posts ... Very similar to my experiences on poor customer service... Again. Wait staff needs help... Management!! Help them and you'll thrive. You either don't know, or...

Edit: We really love this restaurant, so we keep going back, and we even recommend it to our family and friends when they visit. But the last two times that we ordered for to-go, the order was a mess. We ordered Tandoori Chicken and Quabili Pallow. The Tandoori chicken was fine but the lamb shank with the Quabili Pallow was cold and it felt like it was frozen for a long time. The first time, I brushed it off, thinking it was just a one-time mistake since we ordered near closing time. But shockingly, the same thing happened when I ordered Quabili Pallow for to-go a few days later. Just to clarify, we pick up the food and eat it about 20 minutes later, so it shouldn't be that cold. I'm not sure if this only happens with takeout orders, but it definitely shouldn't be happening at all.

Previous Review: I love Mediterranean food. So whenever I get the chance, I try Mediterranean food. Chopan Kabob House is an afghani halal restaurant. We have tried their kabobs, those were very tasty, fresh, and juicy. Last time we also tried the Quabili Pallow which comes with lamb shanks and yellow basmati rice. The portion of the food was large enough and the taste was delicious. The customer service was great and the price...