OMG - what a horrible experience and kicking myself for not looking at the reviews prior to entering that place. All of the reviews are spot on. The food is lousy and overpriced then add in a gratuity BEFORE you get any service is not only dishonest but should be illegal. We ordered the nachos "grande" for like $16. Could get better at a little league baseball game. Maybe 3 of the chips were edible with the others being so soggy you had to use a fork. The bottom of the nasty cardboard container was swimming in cheese sauce.

Ordered an IPA via their uncleansed kiosk for $9 plus tax. Waitress came by and said they were out of that one. Requested another IPA. She said okay. After eating about half of the nachos, she still hadn't stopped back by. So, when walking by and not even making eye contact or acknowledging us, I watched her go to end of the bar and start chatting with a friend. Next time by I told her I didn't want it and to take off our credit card. Nothing. No more interaction. Had to ask another waitress about removing from our bill and she said they'd take care of it. It was later when I noticed I had been charged a gratuity(15 or 18%) AUTOMATICALLY and BEFORE we even got any service. There's no incentive for the waitress to be nice or cordial - she knows she'll get a tip on overpriced food and drinks REGARDLESS of her behavior. 3 days later they did remove the charge for a beer I never got. HOWEVER, they still left in the tip that I never agreed to the amount. This is being disputed with the credit card company now.

Notice there are ZERO replies from their management. This should be a big warning sign that nobody cares. I got an email and in it there was a short survey. I expressed my issues and there was a radio button asking if I wanted a text reply or phone call. I selected phone call. Still no call so will let credit card company work it out.

CUSTOMERS BEWARE!!