Fluff Bake Bar — Restaurant in Houston

Rebecca Mason is by far the worst manager/owner that I've ever come across in the service industry. Today we went out to celebrate a birthday and decided to visit a nearby bakery in midtown. We had outside visitors from New York and Dallas and wanted to take them to a local place to enjoy some treats. The moment we walked into Rebecca's pastry bar her face went completely numb! It was 7 of us and 1 toddler. My child has never been to a pastry store so I was super excited for her. Rebecca NEVER greeted us and we literally had to force her to engage in us while we were ordering. We told her we had never been their and expressed that it was our first time. She stood at the ordering section with one arm extended on the counter while the other dangling to her side. CLEARLY we had interrupted her lunch which was fried chicken and biscuits. How did we know she was eating lunch? Easy- her food was laid out in a complete mess on the tables in the front of the store. So when we walked in that's what she was doing- eating. Of course she had a friend with her, but I guess when you're the owner and a world renowned pastry "chef" it's expected that your customers witness you stuffing your face with greasy chicken. She was completely uninterested in serving us. She was totally disconnected with every question that we brought to her. We asked what type of coffees did she serve and what was the most popular and she just pointed to the menu and said what ever is up their. We wanted a shake that was on the menu and with an attitude she said she didn't have vanilla ice cream. As we continued to try to give her a chance to treat us like paying customers she grew upset and annoyed and started to become disrespectful. She proceeded to ask us if we wanted anything else. You would have thought she had others in line but no. We were the only people in the store. So why were we rushed? The birthday girl felt very uncomfortable and requested that we leave. We waited for our friend to finish preparing her coffee. As that happened the other sister wondered why we weren't ordering anything and when we told her she agreed that Rebecca had an attitude or a concern about serving us so she asked to just have her money back and we will go elsewhere. To a place where we are welcomed. At that point before we could even leave the store Rebecca was already siting back down engaging in her fried chicken. Our friend mentioned that she felt as though we were being treated differently to another worker and Rebecca heard her. So she stood up and confronted her with the worst tone and attitude that I've ever experienced. Her body language said it all. We honestly thought Rebecca was going to hit our friend so we walked back into the store to stop things from escalating. That's when Rebecca began to get loud and demand that she left and to never return. We wanted to just leave the items and Rebecca insisted that we took them and tried to throw them along with the receipt at us. What a complete embarrassment to our friends. I hope I have the chance to go back to her store and tell someone in person about...

Edit: I'm not saying that the interaction was negative, and I'd like to clarify I wasn't asked anything "multiple times", the interaction was short. I'm saying that there's a time for everything, and while somebody is dealing with getting rained on and trying to find a solution, talk on the phone, while trying to console 2 kittens, I don't think it's an appropriate time to tell them that they can't come in because they have cats, especially because I wasn't trying to step inside, I wasn't asking to be let in, I was minding my own business trying to resolve my situation.

I mean seriously, let's be real here. Who in the world goes out of their way to tell you they won't help you? I wasn't even asking for help. It's a weird, odd slap in the face when you're stressed out already.

I think most people know that pets are not allowed in establishments unless they are service animals, and as a business owner, I especially know, abide by, and respect it in my day-to-day. So this has nothing to do with that and the mention of it is null in my situation because it doesn't apply here. I'm just saying, your employee needs to read the room better and she's a bit more empathy. I 100% can appreciate that she didn't mean anything by her comment if that's the case. Poor communication is all it is and it needs to improve because that reflects on your customer service, and business.

A simple "Hey, are you okay? I'd invite you in but I can't because of your cats. Otherwise, I would have you come inside! Good luck"

Not "Hey, are you waiting for us to open? I just wanted to let you know, you can't come inside because you have cats." Leaves.

Hope this clarifies my experience.

Review: As the hurricane started to touch down and we started to receive bands of high winds and rain, I was on my scooter with two kittens in a secure car backpack and decided to go under the closest shelter that I could until I was picked up. The girl inside Fluff Bake Bar took the time to come outside, asked me if I was okay, and then proceeded to tell me, as I'm getting wet, that I'm not able to come inside because I have cats. I literally looked at her and nodded and said "Okay?" and she went inside. I'm not sure who would go out of their way to tell somebody who is in distress that they can't seek refuge inside of their store, it would have been best that she stayed inside and not told me that because not only is it completely insensitive to the situation but it's plain bad taste and rude. I didn't even know they were open, I was just trying to find an awning I could stand under.

That's like telling a homeless person who's hungry standing outside of your establishment that he cannot come inside to buy food... Who does that?

Thankfully I got picked up a few minutes later, but that whole situation left a bad taste in my mouth.

I love their couch potato cookie. Not sure if I'll be coming...

Yes here she is, the most rudest and unprofessional business manager/owner that I have come across in my life!!! Our family was looking for a nice welcoming atmosphere to go to with our kids and enjoy a nice dessert. My brother looked online & thought we’d enjoy this place, it displayed good ratings. To our surprise the ratings were way off track.. From the time that we walked in, the cold shoulder, look, and non-welcoming was in the air. She was sitting at a table on her laptop with three additional chairs not being used. We asked if we could use the 3 non-occupied chairs. If looks to kill I probably wouldn’t be writing this rating. Rather than her getting up as a manager or business owner and say absolutely here you go and here’s my seat as well, welcome and please enjoy your visit. Her reply was, well these seats are for Customers that come in and to have somewhere to seat. My reply was, well we’re customers and we like to have somewhere to sit. She so rudely replied, well I guess. As other customers came in she was so welcoming, inviting and started conversations with them. That’s when I knew this business owner/manager was not only rude but racist. As Caucasian families came in, she was very welcoming, started conversations with them and completely ignored my family and I, which are Hispanic, nor did she acknowledge the two African-American families that came in. I most definitely would NOT recommend this place and if there was anything lower than a one or a zero that would be my rating...