Hin's Garden — Restaurant in Houston

If I could give them zero stars I would. They have the WORST customer service. I called to tell them my food was cold and not good, and the girl who answered the phone along with the MANAGER that I asked for, both argued with me about if I ate my food fast enough and that they deliver food right after its cooked. Well that may be so, but it can be cooked quickly and not hot enough ! The chicken & broccoli has a white sauce on it which is fine but it looks like mucus and even worse when its NOT HOT plus it had no flavor along with several other things that were ordered by my coworkers. Instead of offering a refund or even a credit to come back and give them another try, they kept arguing with me like I was wrong and after telling them that they had just lost 4 customers they sat quietly until I said "hello ??" and the manger finally said "okay." with a very sarcastic tone and even said YOU'RE WELCOME !!! I WILL NEVER EAT HERE AGAIN AND DO NOT RECOMMEND IT TO ANYONE. THIS IS NOT HOW AMERICAN CUSTOMER SERVICE SHOULD BE. I'M HIGHLY DISAPPOINTED. They probably never read the reviews we write because they don't care enough about customer service. Which is so sad. My money was...

I’ve been going here for 12 years and it’s gone from great to AWFUL. We’ve never complained until today. We ordered take out today. We picked up our order, got home and discovered they left out our soup, the extra sauce we requested and our fortune cookies. I called to tell them. The lady said she would make a note of it on our account. Once we began eating, we noticed the chicken tasted funny (didn’t taste fresh) - my daughter said the spring rolls were so oil filled, they were inedible. Also, I tasted one and it tasted like old oil. I called the manager and he wants us to bring it back and he’ll give us a refund after we talk to the Chef. I will take it back tomorrow when we are on that side of town again. On a positive note, we were able to eat the vegetable fried rice and the egg roll that came with the inedible meal. Very disappointed in the food, today. Too many issues today. We will not continue to be a patron of this restaurant. And quite honestly, the manager didn’t seem to give a flip and...

We stopped by Hins Garden in Kingwood and just grabbed two entrées the Kung Pao Chicken and the Orange Chicken, both with white rice. The orange chicken was actually really good! You could taste a bit of oyster sauce in it, which added a nice savory kick. The Kung Pao Chicken though… eh, not our fave. The chicken was kinda hard and dry on the inside, even though it was drowned in sauce (like a lot of sauce). I feel like they’re trying to cater to American taste buds with all that sauce, but honestly, you don’t need that much. 😂

We even ended up just picking around the chicken and mostly ate the veggies, so we probably only ate half of that plate lol. But overall, it’s a decent spot, especially for the area. It’s more of a nostalgic place for my husband since he grew up in Kingwood, and now that we’re living here again for work, I know we’ll be back for his orange chicken fix. 🧡 also this place is to go only and the service is kind of dry so don’t come here for conversation. Do you come here for...